Operational Team Leader

About The Role
After opening the office in December 2023 and quickly growing a high performing team, we are now creating a brand-new department in our Iasi office. This department will be responsible for coordinating the delivery of interpreting and translation bookings for a clients based in Ireland. We are looking for a motivated and process orientated individual to join our team and lead on the department creation, which will include:

• Set up of standard operating procedures
• Recruitment of new staff to deliver the interpreting & translation services
• Management of the team moving forward, ensuring they deliver against KPIs

The successful candidate will have full support and work closely with the Head of Expansion and Head of Operations in order to make this project a success.

Main Duties & Responsibilities

• Lead and execute the creation of a new department at the Iasi office
• Accountable for the performance of the team against established KPI's
• Engage and coach team members, ensuring optimal performance and job satisfaction which includes delivering training, coaching or one to one sessions
• Organise and delegate workloads, while monitoring task execution for accuracy and efficiency
• Create and update reports to update the company on team and department progress and performance
• Establish and manage effective working relationships with stakeholders at all levels
• Facilitate clear and effective communication, both written and verbal, across all levels of the organisation
• Act as a point of contact for the team, addressing queries and providing necessary authorisations Plan resources for the team/department to meet KPI metrics
• Identify opportunities for improvement and implement changes within the team
• Accommodate ad-hoc requests from management as required

About You

• Good Command of English language (additional languages are a benefit)
• Experience in managing high performing teams
• Excellent verbal and written communication skills
• Experience in creating and implementing new process within an operational team
• Attention to detail
• Pro-active and self-motivated
• Proficient with Microsoft products such as Excel and Outlook
• Experience within a customer service / office-based role
• Highly motivated with a positive nature
• Organises own time effectively
• Good networking and strong interpersonal skills
• Team Player

Whats In It For You?

You will be working for a services agency with over 20 years of experience delivering first-class translation and interpreting services and enabling providing expert support to both private and public sectors in 450 languages and dialects.
Moreover, every single day through your role you will be contributing to reduce language barriers and enable our customers to have a great experience.
Additionally, we offer the following benefits:

• Brand new modern office located in the heart of the City, near Palas area with easy access to transportation and amenities (shops, restaurants, pubs, medical facilities etc...)
• Hybrid working (4 days in the office, 1 day from home)
• Game/Recreation Rooms
• Balcony space
• Private medical insurance
• A young and vibrant team always there to offer support
• Meal tickets
• Welcome package
• Romanian bank holidays off
• 20 Annual leave days, with +1 annual leave day per year worked
• Christmas Party
• Engagement and fun events throughout the year
• Coffee/Refreshments/Breakfast/Fresh Fruit provided daily
• Team building events
• Employee awards
• Training and career development opportunities within the business

About DA Languages:

We are a large Language Services company working with Public and Private Sector clients all across the UK. We help limited English-speaking foreign nationals access critical services, such as medical services, by providing interpreters that speak their language. If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today!
Applicants must be Romanian residents and by the start of employment, have permission to work in Romania. In addition, you are required to undertake a basic criminal record check for this role.
We are committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.