Romania Job Openings
HCL Technologies
Operations Manager
Bucharest
FULL TIME
September 23, 2024
Bucharest
7-12 Years
Romania
Job Family
Delivery Domain
Job Description (Posting).
End to End Ownership of the Account,Process Adherence or Compliance, Team Performance,Attendance,Passion for work Excellence (1.) Attendanceor Login Hoursor Unsechduled Leave (2.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation (3.) Manage the budget and schedule for the projects assigned,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution (4.) 1. To formulate the Key Result Areas of the Team Leaders and Team Members 2. Conduct appraisals and feedback sessions with Team leadersor FTs and agents at regular intervals 3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients 4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. (5.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards
Qualification
B-Tech
No. of Positions
1
Skill (Primary)
Domain Competencies (BSERV )-Telecom-Customer Service
Employee Group
Business Supp FT
Entity
BSERV
Auto req ID
1470606BR
Expected Date of Closure
30-Sep-2024
Reporting Manager Designation
GENERAL MANAGER
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