Saudi Arabia Job Openings
Giza Systems EG
Account Partner
Riyadh
September 18, 2024
Job Description
- Oversee the execution of installation and service activities for clients.
- Actively engage in and supervise client training programs.
- Lead and manage a team comprising service engineers and technicians.
- Assign and oversee service tasks, monitor project progress, resolve client issues, and track service status.
- Monitor and manage service and maintenance contracts with clients.
- Function as the secondary support for highly technical aspects.
- Prepare and submit various documents, including work reports, weekly reports, work orders, and related paperwork.
- Identify and address staff training needs and develop a training plan subject to approval by the Division Manager.
- Evaluate and monitor the performance of service engineers and technicians, submitting performance evaluation reports to the Division Manager.
- Implement measures to safeguard all backups and prevent any potential risks of data loss.
- Investigate and recommend innovative technologies or methodologies to enhance service efficiency and effectiveness.
- Monitor work quality and provide proper advice for performance improvement, and provide the implementation, maintenance, and functionality of the low current system.
- Diagnose Systems Failures, Breakdown Problems, and Plan Professional Solutions and provide the proper implementation of the Low current Systems to avoid and resolve any occurring problems.
- Provide the appropriate installation, maintenance, and monitoring of systems and provide the appropriate organization and documentation of low current systems.
- Recommend development plans for Low Current systems in order to meet the required level of efficiency.
Personal Skills
- Excellent communication and interpersonal skills.
- Excellent technical report skills.
- Very Good command of English.
- Excellent Leadership skills.
Technical Skills
- Project Management Skills.
- Services & Operations Skills.
- ITIL Certified.
- Cybersecurity Knowledge.
- Dev Ops best practices.
- Data Analytics and Reporting.
- Business Continuity and Disaster Recovery.
Job Details
Managed Services Lo B
Preferred Candidate
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