Overview: Job Description:

• Greet guests upon arrival and assist with the check-in process, ensuring accuracy of reservation details and payment information.
• Handle guest inquiries, requests, and complaints promptly and courteously, striving to exceed guest expectations.
• Provide information about hotel facilities, services, and local attractions to guests.
• Process guest check-outs efficiently, settling guest accounts accurately and efficiently.
• Handle cash and credit card transactions accurately, following hotel policies and procedures.
• Maintain a tidy and organized front desk area, including lobby and guest service areas.
• Assist with reservations, including taking bookings over the phone, email, or in person.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Maintain knowledge of hotel policies, procedures, and emergency protocols.
• Uphold high standards of cleanliness, hygiene, and professionalism at all times.
• Participate in training programs and ongoing development opportunities to enhance job skills and knowledge.

Desired Skill & Expertise:

• High school diploma or equivalent; additional education in hospitality management is a plus.
• Good level of Eglish
• Previous experience in a Front Office Associate role in the hospitality industry.
• Strong interpersonal skills and ability to communicate effectively with diverse groups of people.
• Excellent organizational and time management skills.
• Proficiency in computer systems and knowledge of hotel management software is desirable.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Positive attitude, team player mentality, and willingness to go above and beyond to ensure guest satisfaction.