Overview: Job Description:

Key Responsibilities:

• Greet and welcome all members and guests, ensuring a positive first impression.
• Handle membership inquiries, provide detailed information about club services, and assist with membership sign-ups and renewals.
• Maintain and update accurate membership records in the system.
• Conduct facility tours for prospective members and explain the benefits of membership.
• Assist members with reservations, event bookings, and any special requests related to their membership.
• Collaborate with the marketing and events team to promote new offers, events, and activities to members.
• Resolve member complaints or concerns promptly and professionally.
• Ensure the members' lounge, reception, and other related areas are clean, organized, and well-maintained.
• Stay informed about club services, programs, and promotions to provide accurate and up-to-date information to members.
• Monitor member satisfaction through feedback and communicate improvement opportunities to the management.

Desired Skill & Expertise:

• Experience in a customer service or hospitality role, preferably in a luxury hotel, club, or spa setting.
• Strong interpersonal and communication skills.
• Fluent in English; Arabic language proficiency is an advantage.
• Experience with membership software or CRM systems is a plus.
• Ability to handle sensitive situations with discretion and professionalism.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.