Riyadh, Saudi Arabia

About the team
As part of the Supply Acquisition team, you'll acquire supply for meeting the requirements of the business and provide best in class reliability and supply experience for Careem Customers. You will collaborate with Marketplace supply teams or create a dedicated fleet based to meet the goals. Lead cross functional supply related projects, manage vendor relationships to increase supply on the Careem Platform, ensure reliability and experience across all delivery verticals on a daily basis and actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.
What you'll do

• Competition Insights: Gather and document market insights on ride hailing competition across KSA markets.
• High density location (HDLs) - Coordinate operations at HDLs with weekly visits to Airport, malls, key strategic locations in site surveying, testing Careem product, collect information to enhance customer pickup experience, engage with supplier partner.
• Captain Onboarding: Guiding the captain walkins to right acquisition channels, support in training and activation.
• Captain Connect: Collaborate on the weekly focus groups with captains, captain calls to understand concerns, guide them and ensure we are sending the right communication/message and document learnings.
• Captain support: Solving Support tickets and captain issues.
• Process improvements in the way captains are supported.
• Product testing and launches with Captains.
• Training: Intern is required to guide them on accessing You Tube training materials by scanning QR code.
• New captain onboarding: Intern is required to guide new captains on document uploading process.
• In app support: He must guide captains on the steps to follow for raising requests such as unblocking, customer complaints etc.
• Conduct calls: He must call LRT captains to OC for training and car checks.
• Conduct car checks for LRT captains.
• Market intel: He is required to conduct competitor app surveys by making trips and gathering data.
• Captain Focus Group: He is required to conduct monthly focus group with different cct captains by targeting different cities.
• Conduct survey for upfront pricing.

What you'll need

• Educated to BS level (or equivalent) within a subject relevant to the position.
• Ability to get hands-on in a complex operational environment.
• Ability to manage multiple tasks and work with tight deadlines.
• Confident, outgoing, and with a predisposition to teach others.
• Ability to effectively troubleshoot problems and work collaboratively within a team environment.
• A basic understanding of the operations and ability to comb through large data sets to find actionable insights to drive business goals.
• Experience in Microsoft Excel.