Singapore Job Openings
IntersoftKK
Desktop VIP Support - Singapore
August 14, 2024
Experience:
Skills:
Position: Desktop VIP Support
Technical Talent Specialization:
Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
Dealing with hardware and application support queries and issues reported to the
support desk and escalated to the Desktop Support Engineers
- Provide user data and application recovery
- Use diagnostic tools to troubleshoot problems associated with network
- Use tools and methodologies to load, copy and customize operating system
- Responsible for tracking hardware and software inventory
- Familiarize end users on basic software, hardware and peripheral device
- Take ownership and responsibility of queries, issues and problems assigned to
- Works with vendor support contacts to resolve technical issues within the desktop
- Escalate issues and involve experts wherever required in order to resolve issues
and any other authorised desktop applications
& Microsoft or related security patches/Policies• Install, upgrade, support and troubleshoot for printers, computer hardware and any
other authorised peripheral equipment
- Performs general preventative maintenance tasks on computers, laptops, printers
- Performs remedial repairs on computers, laptops, printers and any other
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