Singapore Job Openings

Marriott International, Inc

Events Executive

Singapore

FULL TIME

September 2, 2024

Job Number 24154213
Job Category Food and Beverage & Culinary
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Job Overview
To provide our customers the benefits of specialized and personalized service for events and group accommodation management. The functions and responsibilities revolve around ensuring a smooth transition of confirmed business from the Sales Centre to Event Management, which will assure successful event delivery through efficient coordination and communication. The process incorporates a sales function of ensuring accurate forecasting of confirmed business volume and upsell. Customer satisfaction is the key to repeat business.

Functions and Responsibilities
Department Function

Reports directly to Director of Event Management/Senior Event Manager.
Responsible for Event coordinator performance/goals/development.
Executes goals established by Director of Event Management /Senior Event Manager with common objective.
Integrity to ensure security and confidentiality of all Hotel sales accounts and profiles.
Ensure high level of customer satisfaction is achieved through professionalism in all aspects of event delivery.

Operating Procedures and Workflow

Execute workflow according to Standard Operating Procedures of Event Management
Smooth takeover of confirmed events/groups within 24 hours of handover
Continue to build/maintain rapport and confidence with organizer
Professional advice and efficient follow-up with organizer during planning phase
Accurate forecasting of definite groups with minimal targeted variance of 3-5%
Close follow-up on release dates as per attrition/deposit commitments in contract
Constantly update Group Coordinator on latest rooming list details/transfers/amenities/others
Ensure all technical procedures concerning takeover/update of groups is executed in S&C
Ensure all administration and filing concerning takeover/pre/post event is executed
Ensure accuracy of Daily/Weekly BEO Forecast/Weekly Group Forecast/Cover Sheets/BEO’s
Ensure quick follow up and retrieval of updated event details e.g. room rate/peak room nights/nature of event/group/deadlines for rooming list/release rooms/deposits
Accuracy in capturing, recording and dissemination of updated information/changes is vital
Ensure timely communication and distribution of all Group Cover Sheets and Banquet Event Orders
Ensure VIP procedures adhered with necessary Pre-Conference Meetings
Ensure ‘POP UP’ events/groups communication procedure addressed
Present during execution of event with formal handover to Banquet Operations/Front Office
Ensure proper storage and recording of all event materials prior to and after event
Ensure necessary Indemnity undertaken pertaining to areas that may result in Hotel liability
Adhere best practice procedures for Sales & Marketing and Catering IT systems e.g. FIDELIO S&C/FRONT OFFICE

Revenue & Profitability

Accountable for accuracy in S&C Weekly Group Forecast of definite groups vis a vis forecast error percentage.
Responsible to engage upsell
Solicit future business during post-even cycle for Sales Center
Proactive involvement in any Hotel sales initiatives/promotions
Drive profitability with objective of cost savings in all logistics commitments involved in event planning
Awareness of competitor product, packaging, pricing, customer profile and service quality
Periodically initiate competitor shop calls/surveys or involve in Property diagnostic exercise
Ensure accuracy of teams Catering Month End Reports (CMER)

Customer Service / Feedback & Product Development

Present during execution of event with formal handover to Banquet Operations / Front Office
Proactive in contribution towards suggestions for improvement of customer service or workflow
Establish a smooth communication channel with all internal and external guests
Encourage and obtain timely guest feedback with effective of communication to departments concerned
Compile Weekly Event/Group Feedback
Ensure Meeting Planner Survey (MPS) issues to all organizers
Exercise empowerment and decision making in Service Recovery with recommendation for improvement
Commitment to review, update, improve and instill creativity in product
Keep abreast of technology and product knowledge

Training

Participate in daily 15 minutes training and assigned as champion for any formalized training

Associate Satisfaction

Maintain sound and positive rapport with key sections; Sales Centre/Proactive Sales & Reservations and all other departments in Hotel
Maintain harmony in team spirit and morale in line with Pulse Survey
Responsible for development and training of coordinators

Others

Perform any other duties and responsibilities as assigned accordingly

Job Requirements

Degree or Diploma or equivalent professional qualification, or previous experience in Event Management
Ability to prioritise and plan workload efficiently, with a thorough and meticulous approach.
Highly organised and self-motivated person who can efficiently and effectively manage a wide range of tasks and objectives.
Ability to work well under pressure and priorities tasks, as directed as well as using own initiative.
May require occasionally to work on weekend and odd hours for events, roadshows.
Able to start work anytime or within short notice period.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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