Singapore Job Openings

FWD Insurance

IT Service Desk Analyst

FULL TIME

October 22, 2024

About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

For more information, please visit

www.fwd.com

In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE

This role is responsible to provide support IT Servicedesk and Infrastructure management for FWD. Provide FWD SG staff with IT assistance eg provide basic access administration and monthly patch application to endpoints. Support in terms of server and network management.

KEY ACCOUNTABILITIES

Day-to-day technical support for end users for laptop, printers, and mobile devices.
Remotely accessing hardware or software for clients to make changes and fix problems
Running reports to analyse common complaints and problems
Asset management for IT assets.
Liaise with vendors and end users for purchasing, repair and warranty services of IT related items.
Maintain and monitor office IT Infrastructure
Onboarding and Offboarding of end users
Meeting Room setup (Room booking, Screen sharing)
System to support (Windows, Mac, i OS, Android)
Create and update user guide for user and system.
Coordinate and liaise with relevant team/Service Providers for infrastructure management.
Ensure Infrastructure services are meeting SLAs.
Provide technical support when necessary to resolve Infrastructure related matters.

QUALIFICATIONS / EXPERIENCE

Diploma in Information Technology or higher
1-2 years of related experience in IT operations and support

KNOWLEDGE, SKILLS & ABILITY

Ability to handle multiple tasks simultaneously
Good communication and writing skills
Candidates should have a strong analytical and problem-solving mindset.

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