About Flo

• Assist in various projects that aim to improve operational processes. This involves setting project timelines, coordinating with different departments, and ensuring that projects are completed on schedule
• Work together with Customer Operations and manage the tenant move-in and move-out process for key account customers
• Coordinate with our vendors for meter installation, meter reading, invoices and meter-related issues. Be available on-site where required to oversee new project implementation
• In collaboration with Sales and Customer Operations, attend to customer’s enquiries and troubleshoot customer’s issues
• Own and coordinate the landlord and tenant invoicing process and assist customer operations in addressing landlord and tenant billing-related queries
• Participate in process, system improvement discussion and development for tenant management solutions
• Assist in various projects that aim to improve operational processes. This involves setting project timelines, coordinating with different departments, and ensuring that projects are completed on schedule
• Managing relationships with suppliers and vendors to ensure quality and logistics coordination of meters
• Support tasks assigned by the Head of Sales, Tenant Management Solutions, as and when necessary

You will be a good candidate if you:

• At least 1 to 2 years of experience
• An all-rounder with good interpersonal and management skills to collaborate both internally and externally to deliver the best customer experience
• Ability to excel independently with a strong sense of ownership
• A passion for people with an interest in renewable energy and a natural curiosity in technology
• Proficiency in Microsoft Excel is required

• Have relevant exposure to the energy market
• Possess a basic understanding of cross-functional processes and financial concepts related to operations and cost to serve
• Are tech-savvy!

Culture and benefits:

• Get involved in product development from the ground up to chart the future of Flo.
• Work in an open-minded and dynamic environment with a talented team.
• Budget and time to take on professional development courses and team outings.
• Enjoy an attractive compensation package, generous time-off and work-life balance.

Equal Opportunity Employer Statement

Join a fast-growing electricity retailer that's making renewable energy accessible for all