Singapore Job Openings

GVT Government Technology Agency (GovTech)

Programme Manager (Salesforce)

FULL TIME

September 5, 2024

[What the role is]

The Government Technology Agency (Gov Tech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), Gov Tech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At Gov Tech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our Gov Techies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

Gov Tech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about Gov Tech at tech.gov.sg.

Digital Design & Development (D3) is a team in Gov Tech that seeks to design and develop software applications that help government agencies to better serve the needs of the people of Singapore. To that end, we employ an agile approach towards development, and work towards adopting the best practices and tools used in the top technology companies and organizations.

We are now looking for Programme Manager (Salesforce) to join us in this mission, delivering world class Salesforce applications for Service Cloud. You will be responsible to gather project requirements, analyse project objective/goal in order to create cust omer workflows and troubleshoot errors, eventually to create dynamic and scalable Salesforce applications that meet the changing needs of the project.

[What you will be working on]

Collaborate with cross-functional development team and business stakeholders of different domains to deliver an end-to-end and fully functional system
Identify opportunities, drive product vision, strategies, road maps and OKRs to deliver quality deliverables
Define success metrics and constantly measure the impact of your work
Work closely with UX designers to plan and organise research activities such as product conceptualisation workshops and Usability Testing
Manage a project’s scope, timeline and acceptance from the stakeholders
Elicit and document business/user requirements and translate them into user-stories
Analyse requirements to drive the design or review of test cases/business model/processes
Plan and coordinate implementation activities together with business stakeholders
Work with Quality Engineer and business users to plan performance testing of the system
Work with Quality Engineer and business users to plan for UAT, coordinates and monitor progress and acceptance of UAT
Continuously finds means and ways to improve and streamline work processes
Work cooperatively and jointly with various users’ department to provide quality service

[What we are looking for]

More than 3 years of relevant experience as a delivery manager, project or programme manager in delivering / implementing of Sales Force and/or other L/C systems
Excellent business acumen and strategic thinking for product implementation and growth.
Experience with web-based and business process software systems implementation.
Good written and verbal communication, including minutes taking and user-stories development skills
Ability to work effectively as an individual or with a team to understand and interpret requirements leading to technical implementation.
Able to engage stakeholders and manage their expectations.
Ability to work effectively and independently under pressure, meet deadlines, multi-task and to priorities tasks effectively.
Demonstrate motivation to learn new skills and technologies.
Experience with Agile methodology (Scrum) and UX development environment
Experience with focus group and workshop facilitation
Experience with agile tools like Trello and JIRA
Certified Scrum Master or Certified Product Owner and/or Certified Business Analysis Professional (bonus)

Gov Tech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programmes .

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

Learn more about life inside Gov Tech at go.gov.sg/ Gov Tech Careers .

Stay connected with us on social media at go.gov.sg/ Connect With Gov Tech .

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