Singapore Job Openings
The Cigna Group
Provider Relations Specialist – PSO Singapore
FULL TIME
July 30, 2024
Role Overview
You will be accountable for fostering effective and efficient collaboration with healthcare providers to deliver an exceptional customer experience through strategic partnerships. Your responsibilities will include seamless on-boarding and ongoing operational maintenance of provider relationships, ensuring smooth day-to-day operations.
Key Responsibilities
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Facilitate comprehensive onboarding and education for existing and new healthcare providers, addressing key areas such as Member identification and eligibility processes, Claims management (Cigna operating model), Training and onboarding new provider into portals and Communication channels.
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Manage daily operations and relationships with healthcare providers, including follow-up, negotiation, and resolution of complaints, escalations, and potential issues.
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Monitor and analyze operational KPIs and account reconciliation results to support providers effectively, ensuring comprehensive interpretation and necessary follow-up.
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Drive continuous service improvement through root cause analysis, proactive initiatives, and feedback from reconciliation results and complaints.
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Maintain active communication and regular meetings with dedicated healthcare providers.
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Consolidate feedback for the PSO management team.
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Continuously improve and maintain provider communication channels, considering local practices.
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Educate providers on new processes and ways to work with Cigna.
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Conduct provider visits as needed.
Your Profile
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Minimum of 2 years of experience in Operations, Data Analysis, Marketing/Communications, or Relationship Management, with a strong operational and customer/provider-facing background.
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Experience in insurance and healthcare industry.
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Proficiency in English; additional languages are an asset.
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Strong analytical and problem-solving skills. - International mindset with the 5. Ability to work remotely with global colleagues, partners, and providers.
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Dedication to delivering excellent service to members, clients, and providers.
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Strong can-do attitude and high proficiency in relationship management, with an understanding of multicultural behaviours.
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Action-oriented problem-solving approach.
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Excellent organizational, planning, and prioritization skills to meet deadlines.
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Proven experience in complaint management and improving customer service standards.
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Ability to assess situations, conduct research, gather relevant data, and provide constructive feedback.
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Accountability for achieving personal results and contributing to team goals.
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Excellent communication skills, both verbal and written, including presentation skills. Positive role model with the ability to work independently and collaboratively with colleagues at all levels.
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Experience in data interpretation and report drafting.
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Strong practical knowledge of MS Office applications, particularly Excel.
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Availability to travel up to 30% within the country.
Why Join Us?
This role offers an opportunity to make a significant impact by enhancing provider collaboration and delivering exceptional service to our members. If you are a proactive, analytical, and service-oriented professional with a passion for continuous improvement, we invite you to apply and join our team.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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