Singapore Job Openings

Marriott International, Inc

Reservations Agent

Singapore

FULL TIME

September 4, 2024

Job Number 24155330
Job Category Reservations
Location W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

New Job Alerts

TutorNow Pte Ltd

Economics Lecturer Needed as Private Home Tutor for

Bishan New Town

FULL TIME & PART TIME & CONTRACT

November 20, 2024

View Job Description

Pall Corporation

Building Maintenance Specialist

FULL TIME

November 20, 2024

View Job Description

AQUA EXPEDITIONS PTE. LTD.

Content Marketing Executive

Bukit Merah Estate

FULL TIME

November 20, 2024

View Job Description

CATERING SOLUTIONS PTE. LTD.

FOOD HYGIENE MANAGER

FULL TIME

November 20, 2024

View Job Description

Marina Bay Sands

Hotel Reservations Executive

FULL TIME

August 2, 2024

View Job Description

Holiday Inn Express

Reservations Agent / Executive - Holiday Inn Express Singapore Clarke Quay

August 5, 2024

View Job Description

Frantzén Group

Guest Relations and Reservations

July 29, 2024

View Job Description

voco

Dubai

FULL TIME

November 20, 2024

View Job Description

Atomic Group

Global Procurement Manager (MRO)

FULL TIME

November 20, 2024

View Job Description