Singapore Job Openings

Mediacorp Pte. Ltd.

Senior Engineer, Customer Support Services

FULL TIME

September 20, 2024

Full Time

Executive

Diploma

Singapore |

Closing On 20 Oct 2024

About Us

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net's Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.
We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.
Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

Job Description

1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers.
This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services.
Responsibilities

Providing 2nd/3rd level support to Network Services
Problem resolution in customer network issues
Plan, implement, review and project manage network infrastructure projects and operations
Test, evaluate and recommend new networking products for customers
Review and continuously enhance existing network services
Improve network performance; optimize network usage and bandwidth usage and secure the core network
Optimize routing policies and capacity management to ensure minimal network latencies and outages
Secure network with relevant security policies
Responsive to solve network issues, on standby 24x7
Assist L1/L2 Engineers to handle customers' issues directly
Recommend suitable and relevant solutions to solve customers' issues
Provide maintenance support for all network infrastructure
Provide monthly network infrastructure performance review report and capacity planning recommendations
Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures.
Ensure timeliness & quality of project delivery.
Structured cabling system implementation and cross connect provisioning.

Qualifications

Minimum Diploma or equivalent qualification.
In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration.
Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS
Structured Network Infrastructure for Layer 2 & 3 support.
Certification in CCNA, CCNP is highly preferred
Shift work required

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