Division Summary:

The Operations department is responsible for ensuring the complete end-to-end processing of the Bank's transactions and services. They are responsible for ensuring that the appropriate control framework exists to ensure the accuracy of this processing as well as the recording of this in the Bank's books and records. Operations is also responsible for the accurate and timely reporting of the Bank's transactions to multiple regulatory stakeholders globally.

The Operations department performs the following functions:
Trade Support
Financial Settlements
Physical Settlements
LME Trade Clearing Services
Clearing and Vaulting Services
Structured and Banking Products support
Facilitation of trade finance and documentary credit products
Confirmations
Collateral Management
Operations Control

• Balance sheet substantiation

• Nostro production and reconciliations

• Risk and control oversight and monitoring

Regulatory Operations
Cash, Interest Claims and Nostro management
Brokerage Services
Payment Sanction Screening

Job Purpose:

The Trade Support Analyst, Singapore is responsible for day-to-day functioning and performance of Trade Support functions such as but not limited to:
Trade Support Singapore consists of the following key functions:-
Trade Validation of Commodities, Credit and FIC products
Payment Sanction Screening

Trade Validation of Commodities, Credit and FIC products is to validate traders' inputs and ensure the inputs are correct. This includes checking of trades vs termsheets, e-blotter, broker confirmations and traders' recaps. Reconciliations and investigation of related breaks and client queries and escalation are part of trade validations role as well.
Payment Sanction Screening is to provide timely clearing of false hits and escalation of true hits to Financial Crime team.

Key Responsibilities:

Leadership and management
Delivering the strategy for Trade Support as communicated by Trade Support Manager
Ensuring processes within Trade Support work effectively and efficiently
Demonstrating commitment and attention to delivering an excellent service from the Operations department

Client service
Ensuring that the service provided by Trade Support to internal and external clients is delivered to an excellent standard
Working collaboratively and effectively with other Operations teams in all global locations to enable excellent service to be delivered by the Operations department to internal and external clients
Proactively and promptly remediating any instances of substandard service delivered by the Operations department to any internal or external clients

Stakeholder management
Ensuring that Trade Support works collaboratively with other departments in the Bank, particularly when providing information, contributing to Bank-wide initiatives/projects, and reporting information to management
Contributing to the Operations department's input into the Bank-wide New Products Process
Working closely and collaboratively with Technology colleagues to ensure that systems relied on by Trade Support is fit for purpose
Working collaboratively and productively with the Bank's second line of defense and third line of defense functions as well as external auditors to understand and remediate the risks within, relating to or impacting Trade Support

Processes and procedures
Ensuring the effective and efficient operation of processes within Trade Support
Ensuring that the daily tasks required of the function are carried out in an accurate and timely fashion
Taking proactive steps to optimize processes within Trade Support on a continuous basis
Ensuring that processes are accurately captured in written procedures and that these procedures are continuously updated, particularly when there is evidence that procedures may be out-of-date, inaccurate, incomplete or insufficient to manage risk
Ensuring adherence to all relevant Bank standards and policies

Risk management
Identifying and managing risks within Trade Support including operational risks, regulatory risks, conduct risks, cyber security risks and financial crime risks (including, but not limited to, risks associated with money laundering, terrorist financing, bribery and corruption, sanctions breaches and fraud)
Working collaboratively with Operations Control on risk management and control enhancements (but without over-reliance on Operations Control)
Promptly escalating new risks to the Trade Support Manager
Proactively and promptly managing any risk incidents that relate to or impact Trade Support

Reporting and MI
Providing regular performance MI to the Trade Support Manager
Reporting promptly any significant performance, service or risk incidents to the Trade Support Manager
Supporting Trade Support Manager with the preparation of any MI that is required from the Operations department

Skills and knowledge
Demonstrate continuous development in knowledge and skills relevant to this role (with line manager support where appropriate)
Staying abreast of industry matters affecting, or potentially affecting, the work performed by Trade Support including evolving standards or new working practices

Culture
Role modelling the Bank's values and promoting those values within the Operations department and Singapore office
Promoting integrity and openness within Asia Operations, and in its client and stakeholder service
Supporting integration initiatives between the Operations department and/or the Bank's Asia office and ICBC head office / other ICBC entities

Required Skills, Knowledge, Experience and Values:

Preferred qualifications:
Degree qualified

Experience required to successfully performing the role:
Previous experience in a financial institution preferred
Previous experience of Trade Support within a bank preferred
Previous experience of preparing MI for management preferred

Knowledge, technical skills and expertise:
Understanding of FIC or/and Commodity products
Understanding of typical risk management practices within a bank
This role will be required to read and translate documents in Chinese to English thus excellent command of both written and spoken English and Mandarin Chinese is essential.

Personal attributes:
High level of integrity
Self-starter
Focused on results and delivery
Effective stakeholder
Resilient

The role would suit someone who:
works well under pressure
is able to adapt quickly and effectively to changing circumstances