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We're seeking an Associate Director of Training and Quality who should have extensive experience of both operational training & quality assurance management delivery at a Senior level with a great customer & learning experience.
What you’ll be doing:

• Support delivery and optimisation of Training & Quality toolkit (including Quality framework).
• Govern delivery against contractual Training & Quality requirements across campaigns
• Ensure Training & Quality team are aligned to a standard operating model, Training & Quality Wo W framework and operating practices, ensuring that a consistent standard is applied to all teams & campaigns.
• Management & coaching of Senior Manager group within Training and Quality in line with agreed T&Q strategic pillars & objectives
• Lead resource planning for T&Q to ensure efficiency
• Manage and operate within budget to optimize P&L
• Working with Director of Training & Quality Assurance identify opportunities for improvement and strategic initiatives that benefits the business and clients contributing to overall engagement and retention.
• Ensure effective landing and embedding of operational T&Q Assurance
• Promote a culture of continuous improvement within Training & Quality.
• Build strong relationships with our clients and Operational teams
• Work closely with Management Development, HR, global central functions to design & deliver initiatives within Training & Quality Assurance.
• Work with senior leaders/peers in Operations to support & deliver key business initiatives to deliver value into our operations

What you’ll need:

• Experienced in Training & Quality strategy design and delivery
• Demonstrate a high level of commercial awareness & advanced ability to comprehend, analyze, and interpret data and performance metrics to shape T&Q strategy and delivery plan(s)
• Extensive understanding of the organization's business operations and industry.
• Demonstrated Proven ability to lead and mentor team with strong influencing skills to build internal & external relationships/ act as leadership advisor to lower-level management.
• organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment.
• Advanced Microsoft Office skills.
• Good communication skills, styles, both written and verbal to senior internal and external associates.
• Knowledgeable of emerging Training & or Quality industry trends and best practices.
• Experience of working within an FCA regulated environment.
• Educated to degree level

Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the South African law, only applicants who are legally authorised to work in SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.