South Africa Job Openings
Belmond Management
Belmond Travel Advisor
Cape Town
September 12, 2024
Please be advised this position is based in Cape Town, at the offices in the Mount Nelson Hotel.
- Be skilled across the full Belmond portfolio of products and be able to manage any guest/customer query
- Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel
- Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible
- Working within provided guidelines suggest perks or enhance opportunities for our most loyal Guests.
Requirements
- 2 years’ experience in Front Office or Reservations or customer service role.
- Excellent telephone etiquette and verbal communication skills.
- Execellent organisational skills and a high level of attention to detail.
- Excellent computer proficiency and email communication skills.
- Ability to work without supervision.
Benefits
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
-
Competitive basic salary - Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
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