South Africa Job Openings
Sanlam
Claims Service Consultant (JG10)
Cape Town
FULL TIME
September 18, 2024
Required to check completeness and correctness of documents.
Responsible for all actions to get claim assessment ready.
Contact client or intermediary telephonically for any identified outstanding information.
Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
Process payments and orders as per Assessor recommendation and instruction.
Compiling of all rejection letters and distribution thereof to relevant stakeholders.
Minimum 3 years' relevant work experience in short term insurance motor claims settlement
Sound understanding of policy wordings
Motor claims handling experience
Commercial and Personal Lines claims experience
Fully computer literate (MS Office)
Good communication skills
Ability to handle conflict and negotiate
Negotiation skills
Excellent verbal and written communication
Accuracy and attention to detail
Ability to work well under pressure
Information Seeking
Directiveness
Flexibility
Initiative
Customer Service Consultant
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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