South Africa Job Openings
Amazon Development Centre (South Africa) (Proprietary) Limited
Customer Service Associate (Arabic) Communities (Level 2)
FULL TIME
September 10, 2024
- Must be fluent in Arabic (Speak, Read and write). A basic understanding of English will be required.
- Matric or equivalent
- 1+ year of relevant customer service experience
- Internet navigation and troubleshooting Skills
- Proficiency in Microsoft Outlook and MS Office applications
- Excellent communication skills (spoken and written)
- Flexibility in work schedule -(Shifts will possibly start and end outside of normal business hours)
- South African Citizen / Permanent Resident / Holder of legal right to work in South Africa
- Moderate all customer reviews and respond to email queries in Arabic and English
- Meets or exceeds quality and productivity goals assigned by management
- Demonstrates clear and polite written and oral communication
- Maintains a positive and professional demeanor and portrays the company in a positive light
- Demonstrates appropriate sense of urgency for reviews moderation and email response and service levels
- Follows company policies and processes in order to process customer requests appropriately
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Uses customer service tools in order to provide an accurate response and an exceptional customer experience
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and professional customer service
- Proactively communicates system and process issues, and customer feedback trends to management
- Exceeds customer expectations by going above and beyond.
- All other duties as assigned.
- Some college degree preferred
- 1+ year of relevant phone or email customer service experience
- Ability to multi-task with phone and computer skills
- Experience working in a customer service or call center preferred
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
- Demonstrated ability to work as an effective team member
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