South Africa Job Openings

Teleperformance South Africa

Desktop Support Site Lead - Nightshift

Cape Town

FULL TIME

October 3, 2024

Job Overview
Ensuring that Teleperformance IT support procedures are followed. 1st line IT support, answering helpdesk calls and allocating resources. Supporting Windows 10 endpoints and Microsoft Office 365. Laptop maintenance, OS imaging & rebuilding. Deploying Anti-virus software to endpoints. Deliver all assigned project tasks within the agreed timescale. Ensuring documentation and configurations are up to date.
Education and specific training:

Matric/Equivalent
IT Qualifications (N+, A+ Certificates)

Work Experience:

Previous experience in supporting Windows 10, Microsoft Office 365, Windows systems, Laptop OS installation and maintenance
Experience of PC & Laptop Hardware maintenance

Competencies and specific skills:

Proficient in Microsoft Office and Microsoft Teams
Understanding of Avaya, Helpdesk, Citrix, Server and other technical toolsets
Experience supporting Windows 10, Windows 7, Stratodesk and Citrix environments
Have strong problem and decision-making skills to effectively diagnose technical issues within their remit and identify the right SMEs to support resolution of issues
Able to demonstrate leadership qualities and proficiency in soft skills to liaise with senior leadership

Job Types: Full-time, Permanent

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