Job Description: Facilities Manager
Location: Johannesburg, South Africa
Start Date: ASAP
Compensation: Negotiable
Reporting to: Senior Director of Operations (SA SDC Site Director)


About Quantanite
Quantanite is a global leader in business process outsourcing (BPO) and customer experience (CX), driven by AI and cutting-edge technology. Our focus is on making operations smarter, faster, and more seamless for our clients by combining automation with human expertise to deliver exceptional results. With a team of over 2800 + professionals worldwide, we’re at the forefront of redefining how businesses operate in the digital age. Our approach emphasizes orchestrating people, processes, and AI-driven solutions to ensure efficiency and innovation at every level. As we continue to grow and expand our AI and digital transformation initiatives, we’re looking for a Facilities Manager to help lead and scale our operations from Johannesburg.


About the Role
We are seeking a Facilities Manager to oversee the efficient and effective operation of our Johannesburg Service Delivery Centre. This role involves managing day-to-day facilities operations, coordinating with vendors and stakeholders, and ensuring a safe and comfortable working environment for our employees and clients.


Responsibilities



Requirements

• Experience:
  • Proven experience as a Facilities Manager or in a similar role, preferably within a BPO or corporate environment.
  • Experience managing facilities supporting 500FTE - 1000FTE.
• Technical Skills:
  • Strong knowledge of facility management principles, including maintenance, safety, and security.
  • Demonstrable financial acumen with experience in budgeting and financial management.
  • Proficient in using facility management software and tools.
• Vendor Management:
  • Strong vendor management skills to ensure reliable and cost-effective outsourced services.
  • Experience negotiating contracts and managing service level agreements.
• Leadership and Interpersonal Skills:
  • Excellent leadership and interpersonal skills with the ability to communicate effectively at all levels.
  • Ability to work collaboratively with senior stakeholders and manage cross-functional relationships.
• Health and Safety:
  • Solid understanding of health and safety regulations and compliance standards.
  • Ability to implement and enforce safety protocols and conduct safety training.
• Project Management:
  • Strong project management skills with the ability to oversee various projects, such as office moves and renovations.
• Sustainability:
  • Knowledge of sustainability practices and the implementation of environmentally friendly initiatives.
• Education:
  • Degree or diploma in Facilities Management, Business Administration, or a related field (preferred but not mandatory).
• Local Knowledge:
  • Outstanding understanding of best practices in security management and familiarity with South African laws and regulations pertaining to facility management.
• Additional Skills:
  • Strong organizational and multitasking abilities with attention to detail.
  • Problem-solving and decision-making skills.
  • Adaptability and proactivity in identifying and addressing facility-related challenges.
  • Customer-focused mindset to ensure a comfortable and efficient workspace for employees and clients.
  • Strong ethical standards aligned with Quantanite’s values and purpose.

Qualifications and Skills

• Educational Background:
  • Ideally a degree or diploma in Facilities Management or a related field.
• Technical Expertise:
  • Deep understanding of facility systems, equipment, and maintenance practices.
  • Proven ability to manage budgets effectively.
• Leadership:
  • Ability to lead and manage facilities staff, fostering a positive and productive work environment.
• Vendor and Project Management:
  • Strong skills in managing vendors and overseeing projects such as office relocations and infrastructure upgrades.
• Compliance and Safety:
  • Thorough understanding of health and safety regulations and the ability to implement safety protocols.
• Communication:
  • Effective written and verbal communication skills for interacting with employees, stakeholders, and external partners.
• Sustainability:
  • Awareness of and commitment to sustainability and environmental best practices.
• Adaptability:
  • Ability to adapt to changing circumstances and proactively address potential issues.

What We Offer

• Competitive compensation package
• Opportunity to work with a dynamic and diverse team
• Professional growth and development opportunities
• A supportive and inclusive work environment

How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to [your email/contact method].


Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.