Our team is growing! We are looking for a creative, dynamic, quick-thinking and quick-learning Guest Experience Coordinator (itinerary planner) role based in Cape Town, in a boutique luxury travel company. Must have a passion for sourcing the unique and the “unknown”, be very strong with understanding and planning logistics, have a pain-staking eye for detail, be curious, willing to learn from mistakes and be pro-active about problem-solving, a great communicator (verbal and written), and ideally someone who is naturally leans towards “out the box” thinking.
Requirements

REQUIREMENTS:

• Cape-town based (hybrid role - offices are currently in Greenpoint) and Cape Town knowledgeable.
• Client management, tactful complain resolution, flexibility around guest needs and preferences, willingness to “show-up” for guests.
• Be willing to be on call outside of traditional office hours - may need to man company phone line at times.
• Ability to come up with creative itineraries for guests to experience their destinations in a personalised manner.
• Knowledge of the travel sphere, what is known and what is unique so as to craft special experiences.
• Pain-staking attention to detail is a MUST.
• Ability to independently research, reach out to and follow-up with partners, create the physical itinerary, communicate proactively and effectively with suppliers for accuracy and creativity, ensuring logistics are exact and accurate.
• Advise on group travel
• Basic accounting abilities - calculating costs of itineraries to accurately quote and invoice.
• Intuitive & pro-active problem-solving.
• Ability to work independently but also reach out to manager and the team of help and ideas. Balanced team-player.
• 5+ years work experience in Events, Travel Industry, or Hospitality.
• Proficient in Microsoft Office Suite (Word, Excel, etc)
• Keep up to date with and accurately advise clients on specifics around logistics, travel requirements, what to expect, etc.
• A good understanding of travel trends.
• Tactful, understanding and kind demeanour with clients.
• Ability to handle issues and complaints gracefully.
• Maintaining a high degree of professionalism and maintaining client confidentiality.
• Strong organisational skills a MUST.
• Develop and maintain strong and positive relationships with suppliers, vendors, clients, and partners.
• Travel expense monitoring and tracking.
• Learn the travel booking system and other tools the company uses.
• Travel trends and cost analysis.
• Knowledge of travel regulations and policies.
• Responsive on team group chat and on Slack.
• Personal accountability is a MUST.

DESIRABLE:

• Event planning experience.
• Working with B2B partners in the luxury travel industry.
• A foreign language.
• Mail chimp and social media abilities.
• Knowledge of "Chase" System.
• Strong geographical knowledge.
• Having personally travelled.

PERKS:

• Opportunities to experience the world of luxury travel.
• Supportive, encouraging and kind work environemnt
• Co-working office space
• Reporting to an awesome manager who wants you to succeed!

Things to note:
This position does not sponsor visas to stay/reside in South Africa
Must have own transport/ability to get to the office (Greenpoint, Cape Town).
Benefits
Above market-rate salary.
Growth potential in an exciting industry.
Co-working space in a very desirable location.