The role is responsible for supporting various departments with training and roll out of products. This individual will be responsible for providing specific and detailed training of a technical nature to our sales and support teams upon the introduction of new products into the business. This individual will also be responsible for refresher training to these areas to ensure that the product knowledge are held at a high standard. It will also be required that this individual assist with training to customers on a project basis where new product roll outs require significant training from a client’s perspective. This individual will further work together with the product team as well as the development teams by conducting user acceptance testing and issue / bug reporting to the necessary teams in order to ensure that product delivery and quality is of excellent quality. It will also be required that the individual assists in the preparation of marketing material and content as and when needed. This must be done in adherence to the solution priorities as approved by Tracker in terms of its strategy. The role requires the incumbent to support the solutions initiative through the agreed processes, from inception to commercialization.

1. Delivery:

• Understanding of policy, planning and strategy of training needs to be conducted is required
• Assist in preparing the necessary documentation and material to successfully train internal customers
• Assist in preparing the necessary documentation and material to successfully train external customers
• Develop training needs analysis principles and process and Learning curriculum design.
• Conduct product training to internal and external customers.
• Transfer of technical knowledge to the greater teams and upskill team members.
• Conduct UAT testing, documentation and bug / issue reporting on prospective products prior to release.
• Use customer requirements and feedback to influence feature design improvements of products.
• Develop and manage a project plan, identify key internal and/or external resources required to make the project successful and prepare detailed status reports.
• Coordinate and facilitate meetings and work session activities to identify training goals, schedules, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure product successes.
• Act as liaison among business and product stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements gathered in feedback from customers.
• Facilitate change management, determine schedule impacts, and manage a project log together with the customers and account managers in successfully training the incumbents on Tracker Fleet Solutions
• Manage timelines and ensure adherence to agreed project plan, project milestones and delivery of the project according to the schedule.
• Work as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of products.
• Perform other duties, special projects and overall support as assigned by the Product Manager.
• Deal with internal clients on a technical level.

2. Processes and Standards:

• Administrative tasks of all deliverables
• Quality assurance of deliverables produced
• Researching business opportunities and market trends
• Ensure that the best practice, processes and standards are followed (ISO 9001)
• Resolve all customer queries efficiently, and within agreed timelines.

3. Training:

• Personal training and development that is aligned to the job profile