South Africa Job Openings

Marriott International, Inc

Reactive Sales Associate (Reservations Agent)

Pretoria

FULL TIME

September 9, 2024

Job Number 24146512
Job Category Reservations
Location Protea Hotel Pretoria Loftus Park, 416 Kirkness Street, Pretoria, Gauteng, South Africa VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY


Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.


Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None



Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
New Job Alerts
DHL Express

Finance Audit and Compliance Accountant

Johannesburg

FULL TIME

November 19, 2024

View Job Description
AECOM

Candidate Engineer - Bridges

Cape Town

FULL TIME

November 19, 2024

View Job Description
AECOM

Technologist - Bridges

Cape Town

FULL TIME

November 19, 2024

View Job Description
AECOM

Candidate Technologist - Bridges

Cape Town

FULL TIME

November 19, 2024

View Job Description
DHL Express

National Customer Manager

Johannesburg

FULL TIME

November 19, 2024

View Job Description
NUTRITECH

Marketing Assistant – Cape Town

FULL TIME

November 19, 2024

View Job Description
Chart Industries

Sales & Applications Engineer - Mine Cooling

Johannesburg

November 19, 2024

View Job Description
Looking for similar job?
Marriott International, Inc

Cluster Reactive Sales Agent - Johannesburg Marriott Hotel Melrose Arch

Johannesburg

FULL TIME

September 10, 2024

View Job Description
Marriott International, Inc

Reactive Sales Agent

Pretoria

FULL TIME

October 22, 2024

View Job Description
Marriott International, Inc

Reactive Sales Agent

Pretoria

FULL TIME

October 25, 2024

View Job Description
Marriott International, Inc

Cluster Reactive Sales Agent - Johannesburg Marriott Hotel Melrose Arch

Johannesburg

FULL TIME

November 12, 2024

View Job Description
Heineken International B.V.

Sales Representative - Western Cape (Helderberg)

Cape Town

FULL TIME

August 31, 2024

View Job Description
Bionic Talent

Client Sales Executive - 0280 - Cape Town, South Africa

Cape Town

August 30, 2024

View Job Description
See What’s New: Marriott International, Inc Job Opportunities
Marriott International, Inc

Bar Supervisor - JW Marriott Grosvenor House

London

PART TIME

November 18, 2024

View Job Description
Marriott International, Inc

Housekeeping Talent - Aloft London Excel

London

FULL TIME

November 18, 2024

View Job Description
Marriott International, Inc

Assistant F&B Manager

Edinburgh

FULL TIME

November 18, 2024

View Job Description
Marriott International, Inc

Head Chef - London Heathrow Marriott

Hayes

FULL TIME

November 18, 2024

View Job Description
Marriott International, Inc

Casual Events and Room Service Server

London

FULL TIME

November 18, 2024

View Job Description
View More Jobs by Marriott International, Inc
New Job Alerts
DHL Express

Finance Audit and Compliance Accountant

Johannesburg

FULL TIME

November 19, 2024

View Job Description
AECOM

Candidate Engineer - Bridges

Cape Town

FULL TIME

November 19, 2024

View Job Description
AECOM

Technologist - Bridges

Cape Town

FULL TIME

November 19, 2024

View Job Description
AECOM

Candidate Technologist - Bridges

Cape Town

FULL TIME

November 19, 2024

View Job Description
DHL Express

National Customer Manager

Johannesburg

FULL TIME

November 19, 2024

View Job Description
NUTRITECH

Marketing Assistant – Cape Town

FULL TIME

November 19, 2024

View Job Description
Chart Industries

Sales & Applications Engineer - Mine Cooling

Johannesburg

November 19, 2024

View Job Description