South Africa Job Openings
HotelJobs.co.za
Reservations Consultant - Luxury Lodge - Western Cape
Cape Town
FULL TIME
November 7, 2024
Key Responsibilities:
- Build strong relationships with clients, crafting unique and personalised experiences through the booking of Singita accommodation and logistics services.
- Maintain and nurture relationships with partner clients, ensuring ongoing loyalty and satisfaction.
- Handle administrative tasks to create, confirm, and finalise bookings with precision.
- Participate in product training to stay informed about the latest offerings and ensure you are up-to-date on all aspects of Singita’s portfolio.
- Follow up with clients, ensuring deposits and final payments are made in accordance with terms and conditions.
- Provide detailed and accurate itineraries to guests to enhance their experience.
- Stay informed about relevant experiences and offerings within the properties, ensuring guests have the most up-to-date information.
- Experience in the luxury retail travel industry or working in a luxury lodge environment.
- A natural ability to connect with people and provide expert advice.
- Resourceful and able to handle complex bookings with ease.
- Meticulous, accurate, and extremely detail-oriented with a passion for creating seamless guest experiences.
- Excellent written and verbal communication skills.
- Sound geographical knowledge of South Africa and the areas where Singita operates.
- Ability to work under pressure while maintaining a high level of customer service.
- Curious and passionate about the hospitality industry and committed to staying informed about the latest trends.
Why Join?
- Work with a world-class team in a renowned luxury travel and hospitality brand.
- Opportunity to enhance your career and gain valuable industry experience.
- Competitive salary and benefits package.
- A chance to contribute to a company that is known for offering exceptional guest experiences and working in the most beautiful locations.
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