Job Specification
As a Site Operating Partner, you will report to the Operations Executive and play a crucial role in managing the site's overall performance. Your responsibilities will include overseeing operations, finance, stock, cash, human & other resources, compliance, and risk management, ensuring that our customers receive top-quality service while driving profitability.


Minimum Requirements

• Bachelor’s degree in business management or related field
• 8 years related experience in retail sales with a proven track record in a managerial capacity
• Knowledge of fuel, safety regulations and compliance standards
• Excellent MS Office skills and knowledge of retail operating systems

Key performance indicators
The GOLD business imperatives displayed below are to be used as key indicators in sourcing competent candidates for this critical role.


Growth

• The ability to identify opportunities for growth, expansion and improvement whilst ensuring cost-effectiveness and profitability
• Develop and implement marketing strategies to attract and retain customers

Optimisation

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, maintain branch controls, and analysing variances to maximise profitability and meet sales targets
• Maintain proper stock management, i.e stock controls and reconciliations
• Promote high levels of customer satisfaction by addressing customer complaints
• Compliance with internal company policies, procedures, processes, and external regulations

Leveraging Culture & Diversity

• Ability to lead a high impact team
• Foster a collaborative work culture by building trusting relations with internal and external stakeholders that aligns with the company’s values

Digital Transformation

• Drive the automation/optimization of digital processes associated with retail operating systems and platforms
• Execute continuous improvement initiatives ensuring operational excellence
• Develop consumer-facing content across a variety of segments to publicise the company's products & brands

Key leadership attributes
The incumbent would need to have t he ability to progress and add continuous incremental value – having impact!

• Dealing with complexity
• Sound pragmatic judgement
• Self - awareness
• Achievement orientation