South Africa Job Openings

Marriott International, Inc

Spa Service Expert (Spa Receptionist)

Cape Town

FULL TIME

September 3, 2024

Job Number 24154977
Job Category Spa
Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
Our award-winning Spa on the 19th floor at The Westin Cape Town offers a balance between outer skin and inner being. Our signature spa experiences offer the promise of treatments that are both unique and luxurious creating the perfect symmetry of luxury and well-being. Balance is restored with a healing touch. From therapeutic massages to cleansing facials and invigorating body treatments, each element of your spa visit is designed to stimulate the senses and nourish both body and mind.
Function
Join our amazing team and create and deliver unforgettable and memorable Spa experiences. We are recruiting for Professional, vibrant and enthusiastic individuals with a positive attitude. Reporting to the Spa Management, the successful candidates will be required manage the front desk / reception area. Upsell and offer guests a wide range of Beauty, Body, Skin Therapy and treatments, whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.
Required Experience & Qualifications

Recognised & relevant qualification in Body, Skincare and Beauty Therapy and treatment advantageous
At least 2 years` experience in a frontline similar role i.e Receptionist within a hospitality environment
Professional telephone, communication and email etiquette
People centric with a strong focus on the Guest experience
Well-groomed appearance as per company standards
Professional Disposition
Strong planning and administrative and organizing skills
Proficient in MS Office (Word, Excel, Outlook)
Working knowledge of Spa booking systems advantageous
Problem solving, decision making and conflict resolutions skills
Ability to work within a pressurized environment
Ability to use Initiative and be proactive and self-driven
Ability to work without supervision and within a team
Attention to detail pertaining to area of responsibility
Required to work rostered shifts and irregular hours as per operational requirements
Flexible working hours as well as available to work weekends, public holidays, opening and closing shifts when rostered as per operational requirements
Enclose a latest photo of yourself

Key Responsibilities

Adherence to health and safety as well as COVID protocols within the work environment and at work stations
Assist in the marketing of the spa, revenue generation as well as retail Spa products as required
Adherence to Spa opening and closing procedures
Ensure the front desk environment is kept neat and tidy at all times
Oversee arrival and departure of guests, and access control
Ensure that the standards of service excellence and guest satisfaction are maintained.
Maintain a float and make a deposit and accurate report of receipts daily
Control of cash and daily reconciliations
Effectively maintain the booking system
Assist with Stock checks as and when required
Report professional stock par levels timeously
Manage stock levels and administer utilization thereof
Liaison with housekeeping team with regards to Spa amenities as required
Initiate and place amenities orders as and when required
Complete required administrative tasks
Assist with efficient booking/upselling
Maintain a neat, clean and well-groomed appearance as per company standards
Maintain strict hygiene standards as set out by management
Ensure workstations are kept neat and tidy before and after treatments
Perform other duties as and when required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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