Your Purpose...
The System Analyst will play a critical role in maintaining and enhancing our systems and ensuring seamless operations within the Service and Operations department. This role involves supporting our Membership Management System, D365 Finance and Operations, and integrations with banks, payment gateways, and other third-party solutions. The System Analyst will be responsible for providing Level 2 (L2) and Level 3 (L3) support and addressing various tasks as requested by the department to support our wellness company's objectives.

Your Duties and Responsibilities...

System Maintenance and Support:

• Maintain and support the Membership Management System.
• Maintain and support D365 Finance and Operations.
• Manage integrations with banks, payment gateways, and other third-party solutions.

L2 and L3 Support:

• Provide L2 and L3 support for systems within the Service and Operations team.
Troubleshoot and resolve system-related issues promptly to minimize downtime.

Operational Support:

• Respond to and resolve issues as requested by the Service and Operations department.
• Collaborate with other teams and stakeholders to ensure system efficiency and performance.
Participate in system upgrades, patches, and enhancements.

Additional Duties:

• Assist with any other tasks or projects as assigned by the Head of Service and Operations.
• Stay updated on industry trends and technologies to continuously improve system performance and user experience.

Our Minimum Requirements...

We can’t live without…

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a System Analyst or similar role.
• Strong knowledge of Membership Management Systems and D365 Finance and Operations.
• Experience with integrating banks, payment gateways, and other third-party solutions.
• Proficiency in running and managing Debit Order processes.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

We’d like you to have…

• Experience with system integration and migration.
• Working knowledge and skill on database management and SQL (My SQL, SQL Server)
• Knowledge of ITIL practices and principles.
• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We'd love you to have

• Wellness knowledge, beyond the health club
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)