Responsible for Client 's systems and applications software portfolio and translating business requirements into functional specifications. Manage a team of ICT specialists who maintain and implement various applications. Drives optimisation and integration across the ICT ecosystem.

• Contribute to developing and executing a Technology Implementation strategy and tactical plans aligned with corporate goals.
  
• Lead the planning and implementation of a Technology Applications strategy aligned with the broader Technology strategy and roadmap.
  
• Deliver an Applications Roadmap considering budgets, resourcing needs, market trends, and business goals.
  
• Provide input into the commercialization strategy by developing value-added services.
  
• Analyze market trends to identify opportunities for digitization and automation.
  
• Propose innovative solutions to unmet business needs to position the company as an industry leader.
  

Planning and Organization

• Monitor performance against the Applications Roadmap to meet deadlines.
  
• Identify automation opportunities and collaborate with partners to integrate Io T for better decision-making.
  
• Ensure architectural design meets business specifications and digitization requirements.
  
• Collaborate with Technology teams to identify successful deployment measures and business benefits.
  
• Present business cases for alternative application solutions to guide decision-making.
  

Execute Analysis & Design Activities

• Define or assist in defining specifications for new product development.
  
• Support the Development team throughout the lifecycle by providing valuable input.
  
• Analyze and report on the quality and performance of technical solutions.
  
• Recommend applications upgrades or replacements and present to the board for approval.
  
• Evaluate current processes or applications to identify gaps and recommend enhancements.
  

Technical Implementation

• Guide incident resolution and enhance ticket management for end users.
  
• Evaluate the business value of application systems for internal processes.
  
• Manage the application's lifespan post-deployment and assess its ongoing relevance.
  
• Provide guidance on future-proof technical solutions adaptable to AI and machine learning.
  

Customer Management

• Ensure SLAs are implemented to meet business objectives.
  
• Analyze data to identify challenges and opportunities for decision-making.
  
• Report performance results at steering committee meetings and other forums.
  

Business Partner Relationship Management

• Build and maintain relationships with internal and external stakeholders.
  
• Serve as the key contact for collaboration with other teams and vendors.
  
• Effectively manage systems and applications across teams and stakeholders.
  

Risk Management

• Identify risks and threats, analyze exposures, and take appropriate actions.
  
• Conduct regular assessments and maintain compliance with data management and privacy regulations.
  
• Adhere to governance and control requirements for project initiation.
  

Reporting

• Prepare weekly and monthly reports on application performance aligned with Business Unit metrics.
  
• Manage system challenges escalations, ensuring vendor solutions align with business needs.
  
• Present performance reports and audit findings to establish a shared understanding of actions.
  

Finance

• Prepare and manage operating and capital expenditure budgets.
  
• Monitor budget spend and optimize resources, identifying service optimization opportunities.
  
• Make budget recommendations that align with department goals.
  
• Ensure compliance with financial practices, policies, and procedures.
  

Leadership and People Management

• Lead the team effectively, ensuring resource optimization for organizational productivity.
  
• Provide subject matter expertise for resolving critical support issues.
  
• Manage recruitment, performance, training, and career development processes across the team.
  
• Lead and inspire employees through the performance management process, offering support and coaching.
  
• Comply with Human Resources policies and labor laws, managing disciplinary hearings as needed.

Requirements

Minimum Requirements: Work Experience

• 8 years of experience in Information Technology, including:
  • 3 years in software or applications development and managing technical teams
    
  • 3 years in managing open-source technologies
    
  • 2 years working with cross-functional teams in an Agile environment
    

Minimum Requirements: Education

• Degree in Computer Science, Management Information Systems, or related field.
  
• Certification in relevant Enterprise Architecture or Technology frameworks (advantageous).
  

Functional Competencies

• Proficient in Microsoft Office Suite, business analysis, programming languages, and ICT project management (e.g., Agile).
  
• Strong technical background in applications or technical management.
  
• Excellent verbal and written communication skills.
  

Behavioral Competencies

• Analytical thinking, logical reasoning, and strong judgment abilities.
  
• Excellent interpersonal, negotiation, and customer service skills.
  
• Leadership and continuous improvement focus with project/program management experience.
  
• Resilience, innovation, and task structuring abilities to lead teams effectively.