South Africa Job Openings
HotelJobs.co.za
Travel Specialist | Johannesburg
Johannesburg
FULL TIME
August 30, 2024
Job Description
Key Outputs:
- Creative planning and designing of guest itineraries according to their budget, including out-of-the-box leisure FIT tailor-made itineraries.
- Managing the reservations process from quote to finalization, including invoicing and travel documents.
- Consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues.
- Performing emergency duty on a rotational basis as per the DMC Emergency BOP.
- Working early and late shifts on a weekly rotational basis.
- Maintaining a calm and professional manner while servicing agents and guests.
- Proactively selling products and services to ensure the best possible safari experience for guests.
- Demonstrating an independent, curious, and "can-do" nature.
- A passion for delivering service excellence.
- In-depth knowledge of Tourplan is advantageous.
- Good knowledge of South Africa, Southern, and East Africa is preferable.
- Willingness and aptitude to learn.
- Good understanding of terms and conditions, product knowledge, third-party products, and destinations.
- Understanding of travel industry channels.
-
Excellent computer skills, including:
- Tourplan (advantageous)
- ESS (essential)
- MS Office applications such as Word, Excel, Power Point, and Outlook
- WETU
- Quantitative and qualitative data analysis
- Understanding of the different markets in which the company operates.
- Relevant business understanding to create and formulate strategy and make commercial decisions.
- Knowledge of sales processes and methodologies.
- Strong problem-solving skills.
- Experiential creativity (crafting experiences).
- Focus on guest/client delight.
- Good interpersonal skills.
- Sense of urgency.
- Passionate about guest delight.
- Diligence and self-motivation to meet deadlines and maintain job performance.
- Willingness and ability to share information and inspire others.
- Strong communication skills (verbal, written, reporting, and body language).
- Time management.
- Teamwork and interpersonal skills.
- Conflict management and resolution.
- Attention to detail.
- Administrative and organizational skills.
- Proficiency in P-drive navigation and paperless filing.
- Speed reading and typing skills.
- Minimum of 3 – 5 years of previous tour consulting experience.
- Competitive market-related salary.
Please Note: Due to high volumes of applications received, if you do not receive correspondence within 7 working days, please consider your application unsuccessful. You are welcome to apply for any other positions that may be advertised in the future.
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