Job Description

The sucessful candidate will be responsible to provide an effective warranty claims analysis and validation service, advice and support to ensure business and dealer operational compliance within specific rules and policies.

Position Overview

To provide an effective warranty claims analysis and validation service, advice and support to ensure business and dealer operational compliance within specific rules and policies.

Specific Role Responsibilities

• Accurately and timeously analyse, evaluate and validate warranty claims according to policy and guidelines.
• Manager and control rental requests, enabling accurate rental split information.
• Adhere to standard operating procedures (SOPs).
• Contribute to the development of standard operating procedures and guidelines within the area of accountability.
• Manage and monitor dealer warranty claims, mitigating risk.
• Deliver work activities in a professional manner consistent with company values.
• Identify and develop solutions to improve operational service and quality and escalate unresolved issues to management and process owners within network.
• Identify and develop solutions to improve operational service and quality.
• Implement and manage end-to end process.
• Manage financial activities in line with approved policies and procedures.
• Manage first approval rates of denied and/or rejected claims by manufacturer.
• Report on transactional and process activities to enable timely and effective decision making.

• Manage and mitigate financial loss due to denied and/or returned claims by manufacturer, adding financial risk to organization.
• Execute work activities and manage financial risk in rentals, ensuring no risk to company and network.
• Ensure finalization of claims for submission of warranty to importer within stated time period.
• Manage and control campaign claims as per stipulated requirements.
• Manage financial activities in line with approved policies and procedures.
• Manage, monitor, report rentals accurately avoid losses.
• Adhere to organizational and manufacturer policies and procedures avoiding company losses.

• Advise on and provide support to ensure the effective resolution of network queries to ensure resolution of claims.
• Assist and build a strong appreciation of network needs and ensure team understanding and adherence to policy principles; aligning where necessary.
• Assist network to create a culture which aims to meet or exceed expectations in the business.
• Continuously monitor actual process turnaround times and quality standards.
• Plan, manage and monitor processes, enabling efficiency.

• Attend learning initiatives to improve work quality and enhance own skills.
• Attend training initiatives to improve work quality and enhance own skills Own and live up to company values.
• Participate in forums/discussions that positively contribute to knowledge improvement.

Qualifications and Experience

• Matric Certificate
• Valid Drivers License
• 3- 5 Years experience as a Warrnty Analyst or in a Similar environment
• Minimum of 2 years experience in the automotive industry

Skills and Personal Attributes

• Client focus
• Planning and Organizing
• Results Orientation
• Persistence and Tenacity
• Computer Literacy
• Quality Orientation