KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Enabling the movement toward advanced chip design, KLA's Measurement, Analytics and Control group (MACH) is looking for the best and brightest research scientists, software engineers, application development engineers and senior product technology process engineers to join our team. The MACH team's mission is to collaborate with our customers to innovate technologies and solutions that detect and control highly complex process variations—at their source—rather than compensate for them at later stages of the manufacturing process. With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Our MACH team develops leading-edge solutions for patterning process analytics and control technologies, thereby providing customers with critical insight at the feature level, field level and cross-wafer analysis. Our teams also develop advanced modeling simulation, data analytics and process control modeling technologies. As a member of the MACH team, you’ll be joining the most sophisticated and successful process-control company in the semiconductor industry-working across functions to solve the most complex technical problems in the digital age.

• Customize software configurations and develop recipes based on customer use-case
• Identify and report software bugs clearly, reproduce them for R&D and engineering to troubleshoot and fix, test new software releases, and help customer qualify them into production flows
• Clearly and correctly identify the problem statement and communicate the problem and progress updates to all relevant parties, including customer, Engineering, Marketing, Sales, Service, and Applications
• Develop training materials and share BKM (Best Known Methods)
• Provide demos and training to customer and other support engineers
• Be the primary customer interface and build strong relationships with the customer
• Provide feedback to division on customer use cases and ideas for Product improvement

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years