South Korea Job Openings
Novartis
RLT Customer Service Coordinator
FULL TIME
August 28, 2024
Summary
- Location: Seoul, Korea #LI-Hybrid
- Delivery excellence in all customer interactions and enable timely and accurate processing of customer orders and enquiries through excellent customer service and process optimization
- Central in coordinating with local teams, regional supply chain, and selected external partners to ensure a seamless process from product ordering to delivery
- Complying with all laws, regulations, and policies governing the conduct of customer service programs or activities.
About the Role
Key Responsibilities:
Essential Requirements:
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion:
Novartis is an Equal Opportunity Employer and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
- Timely order management using relevant system.
- Perform manual order entry for site-to-site material transfer orders.
- Issue credit and debits notes.
- Monitor email inboxes to ensure timely and accurate responses to customer inquiries regarding order status, shipping dates, product availability, and back orders.
- Perform order confirmation and inbound system booking for manually placed orders in the system.
- Act as a liaison with various departments throughout the company and be a trusted advisor to internal parties.
- Maintain and issue customer open order list -Maintain accurate and up to date working procedures
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
- Distribution of marketing samples (where applicable)
Essential Requirements:
- Experience working in a customer service environment
- A person who are passionate and interested in the challenge of trying new technologies and confident of success
- A person who has strengths in communication and cooperation with cross functional team and 3rd party logistics provider
- Providing high quality customer service / excellent customer feedback
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion:
Novartis is an Equal Opportunity Employer and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Division
International
Business Unit
Innovative Medicines
Location
South Korea
Site
Seoul
Company / Legal Entity
KR01 (FCRS = KR001) Novartis Korea Limited
Functional Area
Sales
Job Type
Full time
Employment Type
Regular
Shift Work
No
Novartis are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
New Job Alerts
Unilode
MRO Station Manager (Incheon South Korea)/MRO 유지관리 관리자
FULL TIME
November 19, 2024
View Job DescriptionABB
Service Project Specialist - Motors & Generators, Cheonan
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
KLA
Division MACH ProLITH Customer Engagement Applications Engineer
FULL TIME
August 22, 2024
View Job DescriptionSAP
Customer Success Partner Advisor Specialist-SAP Cloud Solutions, South Korea
August 26, 2024
View Job DescriptionSAP
Sales Account Executive, SAP Signavio-SAP Academy for Customer Success-Korea (Hybrid)
August 21, 2024
View Job DescriptionSAP
Solution Advisor Associate, DSC-SAP Academy for Customer Success-Korea (Hybrid)
August 21, 2024
View Job DescriptionSee What’s New: Novartis Job Opportunities
Novartis
Sr Specialist DDIT ISC QNova (Computer System Validation)
Prague
FULL TIME
November 18, 2024
View Job DescriptionNew Job Alerts
Unilode
MRO Station Manager (Incheon South Korea)/MRO 유지관리 관리자
FULL TIME
November 19, 2024
View Job DescriptionABB
Service Project Specialist - Motors & Generators, Cheonan
FULL TIME
November 19, 2024
View Job Description