Company Description
Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world. Eco Vadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to Eco Vadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on Eco Vadis careers page.

Job Description
Frontline employees engage and support all companies to leverage Eco Vadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
Your responsibility would be to ensure the acquisition of new English and Turkish speaking suppliers in order to grow the Ecovadis network of assessed companies, boost response rates, and drive value throughout the Eco Vadis onboarding experience.
In this role, you serve as a trusted advisor, playing a key role in shaping every aspect of the customer’s initial and ongoing experiences with our company. You will engage with both Eco Vadis customers, including buyers and suppliers, and collaborate with various internal teams to deliver a high-quality, personalized service. Your efforts will ensure that customer relationships are nurtured and maintained, while embodying the values and mission of Eco Vadis as a true ambassador of our brand.
Responsibilities:

• Engage with customers via phone, email, tickets, webinars, etc to accompany them during the onboarding process, solve their queries and increase response rates for the English and Turkish speaking markets and ultimately convince them to adopt our EV solution
• Identify and target “high value” customers (i.e outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics
• Manage, monitor and drive your portfolio to maximize conversion
• Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow
• Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities
• Identify risks to the customers successful completion of the Eco Vadis evaluation process and actively work to mitigate issues before they happen;
• Become a CSR expert to overcome objections
• Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other Eco Vadis BU’s (Sales, Customer Success, etc) to bridge gaps that may exist between customer expectations & participation
• Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc).
• Additional responsibilities related to the function may be required

Qualifications

• Experience in sales or upselling/inside sales preferred - comfortable with proactive outreach to Eco Vadis network members
• 2+ years experience in a customer facing role
  
• Passion for excellent customer service
  
• Ability to interpret data to identify actions
  
• Fluent in Turkish & English.
  
• Comfortable presenting to large groups
  
• Team player
  
• Autonomous and proactive
  
• Experience with Salesforce or CRM software preferred
  
• Comfortable working in a fast paced, high-growth environment
  
• Enthusiasm and motivation to improve customer experience
  
• Proactive in suggesting, designing and implementing ideas and improvements
  

Additional Information
Targeted starting date : ASAP
Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real.
We offer competitive salaries and support personal growth from day one.
This includes extensive onboarding, teammates' support and a brand new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones! In return for your expertise and energy, we offer:
Working organization benefits:

• Hybrid for colleagues who live near our offices (4 days per month) otherwise remote in the country you were hired in
• Casual and very friendly work environment Hybrid work organization (from the office or from home)
• Flexible working hours
• Home office allowance program IT equipment allowance
• Working from anywhere policy (3 months per year)
• Opportunity to work in a truly international atmosphere

Compensation benefits:

• Base salary + variable compensation plan
• Meals and Transportation Vouchers (Cobee card)

Wellness and Healthcare benefits:

• Health, Wellness, and Dental Benefits
• Life Insurance, Critical Illness, Accidental death, long-term disability insurance : 100% supported by the company

More:

• Employee referral bonus policy
• Paid employee volunteer day
• Paid moving day ( 1/year)
• Access to online learning library
• Virtual and in-person team building events
• Space with various services + opportunity to work in different locations (Europe and International)

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.
A new job with purpose awaits you!
Don’t fit all the criteria but still think you’d be a good candidate?
Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to Eco Vadis. We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes.
We want everyone going through the hiring process with Eco Vadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.
Eco Vadis commits to equity, inclusion and reducing bias in our hiring processes. Eco Vadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).