Business Support Processes - Santander Digital Services
Country: Spain
Hello! Welcome to the place responsible for developing the technology that improves the lives of 160 million customers around the world!

This job offer is the opportunity not only to join a great company, but also to collaborate in projects that have a real impact on society.
We are looking for a Business Support Processes Specialist based in our Boadilla del Monte office with at least 5 years of experience in process engineering and/or project delivery .

Let’s get to know each other!

Santander Digital Services (SDS) is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.
We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world.
One of our guiding principles is continuous innovation, working with Agile and Dev Sec Ops methodologies and adopting all the leading market technology to work with the best tech stack.

We recently received Top Employer certification in Spain, Europe and globally for the sixth consecutive year and we are one of the World’s 25 Best Workplaces. We are very proud to be an equal opportunities organisation and we are building a dynamic and proactive team. All we ask from you is that you bring a positive attitude and share our values and a commitment to development of cutting-edge technology, no matter where you come from or where you end up.

Your role

We are looking for a Processes Specialist for the Business Support Processes area at Global Headquarters, a key team in our technological ecosystem.

This team is responsible for designing and optimizing processes within the domain of Technology and Operations in the Global Corporate Center, identifying areas of efficiencies and opportunities for improvement for both local solutions and global platforms. You will lead end-to-end processes activities throughout the lifecycle of projects, collaborating with stakeholders across different functions in global and local business units.
Your main tasks will be:

• Understand the business model of the different initiatives in which you are involved, contributing to the definition of the business case and scope of the projects, and identifying the processes and systems impacted.
  
• Compile and analyse business requirements including analysis of current and future situation, data analysis and process modelling.
  
• Identify defects, inefficiencies, and opportunities to improve existing processes and systems.
  
• Design future processes as well as collaborate in the definition of the target operating model (TOM).
  
• Assist when required in defining the initiative’s impact analysis, providing the required level of knowledge to support change management teams during the implementation.
  
• Develop and make the required presentations and reports to different stakeholders and senior management.
  
• Contribute to project planning activities, including estimation of effort and duration, identification of risks and dependencies, and development of project schedules, supporting the project lead in all process-related activities.
  
• Support the Head of the function with the development of the processes practice in Headquarters and to comply with the deliverables required by the software development lifecycle policies.
  

What you will bring

You’re sure to fit in if you like technology and are constantly learning about new developments, as well as having an interest in better understanding the risks faced by the Bank. In addition to developing your technical skills, you should also be interested in improving your soft skills.

If you think you’ve got what it takes, these are the key skills we’ll be looking for in your CV:

• 5+ years experience in processes engineering and/or good track record in delivering projects using Agile and Waterfall methodologies.
  
• Knowledge of enterprise and banking internal processes .
  
• Master degree, ideally STEM, preferably complemented with financial/business education.
  
• Good analytical, problem solving and conceptual skills to develop methodologies and processes.
  
• High level of accuracy and attention to detail with the ability to manage complex priorities at pace and multiple initiatives adjusting to shifting priorities.
  
• Ability to manage, adapt and self-learn in a changing environment.
  
• A strong MI skill set and ability to translate to different audiences accordingly.
  
• Ability to articulate both technical and financial issues to different audiences accordingly.
  
• Proven ability to build effective strong working relationships with a wide range of stakeholders and to manage expectations and mediate between stakeholders sometimes with competing priorities.
  
• Ability to handle difficult conversations at all levels.
  
• Proficient in Office365 suite (Powerpoint, Word, Excel).
  
• Fluent Spanish and English level C1 (or minimum B2 ).
  

It would great if in addition…

• You have previous experience in process analysis and re-design / re-engineering, including data-driven analysis (process mining).
  
• You have previous exposure to live operational environment driving change and improving efficiency.
  
• You possess knowledge on continuous improvement and process modelling methodologies.
  

How is the Be Tech experience!

• Hybrid work model (you telework a few days and others you join your team at the office).
  
• Time flexibility to enter and exit.
  
• Ability to travel (collaboration with countries) and collaborate with teams from these countries.
  
• International opportunities to develop in different units and countries.
  
• Continuous training in technical and innovative topics to always be up to date and be able to develop your work.
  
• Career plan for you to grow professionally and see your effort and work rewarded.
  
• Competitive salary and bonus.
  
• Financial benefits (preferred rates for loans, preferential banking conditions, pension plan, life insurance, etc.)
  
• Social benefits.
  

And now?

If what you have read sounds good, you will love what you will find inside. Do you join the team?