Web Cargo digitizes global freight sales for over 3,500 of the world’s largest logistics providers and carriers. Or, in plain English, we help move the world, offering incredible technology that powers almost a third of the global air cargo market, helping logistics players around the world digitize how they price, book and sell freight.
We’re not alone either.
Web Cargo is a proud part of the Freightos Group, a logistics technology company that aims to make global trade frictionless. We work with some of the largest companies in the world, are regularly featured in top-tier publications, make our families proud and are traded on the Nasdaq (CRGO)
Turns out it’s kind of a big deal. As the leading global freight booking platform for a massive industry (the phone or computer you’re reading this on was, after all, shipped), we’ve been crushing it with double-digit growth, year after year.
But more importantly, we’re firm believers that what’s good for our customers is good for us. Understanding and living up to the expectations of our clients defines our development and is our priority. This is why the person on the front line of customer engagement matters so much.
As a Customer Success Executive, you will be responsible for delighting our customers by providing excellent customer service, across support, data management, and engagement. Our technology is what they see every day; you’re the person they turn to when they need more. And you’re damn good at it.
Your main responsibilities will include:

• Happy customers mean they’re getting good value from our product. You’ll ensure that customers know how to use the platform and are making use of our extensive and innovative list of features.
• You’ll respond to customer inquiries so well that they’ll be sending you flowers next Valentine's Day.
• You’ll be a data warrior, transforming the air cargo rates into our format and uploading them into the system so that the Web Cargo magic can happen.
• You’ll also identify upsell opportunities and pass them on to the sales team.
• We’re changing air cargo but it’s not easy for everyone to change with it. You’ll help motivate customers to transact through the Web Cargo system. If it takes sending roses and boxes of chocolate, we’ll do that too.
• Like Weight Watchers, you’ll track everything, keeping the CRM up to date.

Requirements:

Basic Requirements

• Fluency in Spanish is required to communicate with Spanish-speaking customers.
• Oh Romeo...you don’t need to be Shakespeare but a high level of English is required as well.
• Think international.
• Very precise and detail-oriented. You’re the kind of person who loves finding typos in restaurant menus.
• Customer-oriented with excellent communication skills.
• High level of Excel
• An autonomous person that can learn fast.
• Team player.
• Capable of adapting to a fast-changing environment.

Preferred Qualifications:

• Bachelor’s degree.
• Knowledge of the Cargo Freight industry.
• Other languages will be a plus.

Why is Web Cargo where you want to work?

• Location: Barcelona, Spain… but only some of the time. We’re on an employee-friendly hybrid model.
• We believe that employees who get better make us all better. We strive for professional development and continuous learning. Apart from career support and guidance, you’ll be entitled to an annual training budget for personal and professional development. No, you can’t use it on cool socks. But most other things go.
• Participation in the Long-Term Incentive Plan (LTIP) of the Freightos Group.
• Ticket restaurant, Private Health Insurance and Flexible remuneration options for nursery, training and transport.
• Full-time position. Flexible schedule & intensive working hours on Fridays so that we have a long weekend :)
• Multicultural and open environment, full of great people from multiple countries. Over twenty languages but all aligned on make global freight work better.
• Great office in Torre Glories with amazing views, located in the centre of the technology HUB in Barcelona.

Hybrid:
Yes