About Triple-A
Triple-A, the digital currency payment institution, enables businesses to pay and get paid in both traditional and digital currencies, volatility-free.
From API to no-code integration, Triple-A’s frictionless, white-label payment solutions are designed to blend smoothly into existing business operations — all while upholding the highest standards of security and compliance.
Triple-A is licensed in the United States, European Union and Singapore.
We enable borderless collections & global payouts for 20,000 partners across 200 countries, including Grab, Binance, Charles & Keith, Razer, Du and Singapore Red Cross.
Join the team
Triple-A is a global payment institution. We are headquartered in Singapore, with offices across the Americas, Europe and Middle East.
We are a dynamic and passionate team building towards a more efficient global payment ecosystem. We are actively bridging the gaps in cross-border payments, between traditional & digital currencies, and web2 and web3.
Guided by our CEO, Eric Barbier who brings 18 years of experience and a proven track record in building and scaling payment companies worldwide, Triple-A is growing our team. If you’re bold, tenacious, and creative, we believe you’d be a perfect match for us!
The Role
We are looking for a Customer Success Officer reporting to the Head of the Customer Relations Department, who will be responsible for :
1. Front-office: take care of Level 1 customer relations (our bank customers)

• Handle incoming calls and respond to all customer requests for all types of channels (incoming and outgoing calls, emails, chat)
• Manage the validation and monitoring of KYC and transactions (fraud management)
• Respond to any complaints

2. Back-office: take care of Level 2 customer relations (our banking partners)

• Take care of our partners' requests within the framework of the Customer Service
• Respond to complex customer requests from our service providers
• Assist in monthly reporting to partners
• Assist and replace the team leader in case of absence

3. Act as a n interface between Customer Service and the various departments (Compliance, Financial or Technical) in the management of tools or requests necessary for Customer Service

• Manage the requests for intervention with our Technical Service
• Manage validation requests to our Compliance Department
• Manage the interventions in coordination with our partners

We are looking for a motivated profile to join a developing startup and :

• Enjoys customer contact and teamwork
• At ease in both oral and written communication
• Dynamic and smiling
• Conscientious, rigorous and precise
• Having a real sense of customer service

Expertise required:

• Knowledge of banking products or financial services with knowledge of the regulatory framework
• Mastery of telephone sales techniques
• Excellent oral and written skills in French, Spain and English to interact with some of our partners abroad
• Appetence for service jobs in the digital world

Job Types: Full-time, Permanent
Pay: 2,000.00€ - 2,700.00€ per month
Language:

• French (Required)

Work Location: Hybrid remote in 08007 Barcelona