Who you are:

We are expanding our Field Services in Europe and we are looking for a Field Service Coordinator to kick off the project under an initial temporary contract of 6 months. The Field Services Coordinator is tasked with orchestrating installation projects and ensuring the deployment of Geotab solutions aligns with rigorous technical standards set by the company. This role demands a self-driven, meticulously organized, and dedicated individual capable of fostering strong relationships with internal installers and external vendors.

What you'll do:

Collaborating with a team of installation specialists, the incumbent will take charge of overseeing Geotab installation programs. Working autonomously, this role entails managing projects of diverse scales, spanning from singular vehicle installations to deployments involving thousands of vehicles. The responsibilities extend across Commercial customers and Federal Government clients alike.

How you'll make an impact

• Installation Project Coordination
  
  • Manage installation projects of various sizes and complexities and ensure deliverables meet customer requirements.
  • Award projects to internal and/or third party installers; set time-line expectations and ensure they are met.
  • Work with customers, sales professionals and installers to ensure installation requirements are understood, priced correctly, delivered on time and in accordance to company standards.
  • Act as a liaison between the customer and installer. Resolve their issues and concerns, escalate as necessary.
  • Ensure the installation guides, instructions and other important information are communicated to the installers.
  
  Lead Field Service Strategic Troubleshooting
  
  • Troubleshoot challenges installers are having in the field and escalate as necessary.
  • Work with installers to ensure they understand and use the Field Services department price list and tools for installation services.
  • Maintain the installer network database by keeping the database current.
  
  Ensure Exceptional Customer Service
  
  • Review and approve invoices and installation reports; ensure installation charges are in line with the company expectation.
  • Work with installers to resolve incorrect invoices.
  • Ensure the installers are paid for their services within agreed upon time period and assist installers with payment related questions.
  • Work with accounting to ensure our customers are billed for on-site field services.
  • Confirm the installation reports are received by the customers and installers.
  • Prepare periodic Field Services status reports.
  • Support Geotab global strategic initiatives.

What you'll bring to the role

What makes our staff passionate about Geotab?