Spain Job Openings
British Council
Test Day, CMR & Post Exam Processing Assistant
Barcelona
PART TIME
August 26, 2024
Test Day, CMR & Post Exam Processing Assistant
Date: 26 Aug 2024
Location: Barcelona, European Union, ES
Company: British Council
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Test Day, CMR and Post Exam Processing Assistant
Context:
The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.
The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures. In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform.
There is a strong demand for English skills in Spain and Portugal, and with it the need for individuals to demonstrate their level of competence through official certification. The British Council’s reputation is high in both countries and the market is dynamic and increasingly competitive.
The Spain examinations business is large and complex, with operations based around four major cities, Madrid, Barcelona, Bilbao and Valencia. Madrid represents a major proportion of the business, but the operations outside Madrid are also sizeable. Several functions including business development and marketing are managed on a pan-Spain basis.
The Portugal examinations business is based around three cities, Lisbon, Coimbra and Oporto.
IELTS and the British Council’s Aptis ESOL test represent our major portfolio in both countries. We also administer examinations on behalf of a range of UK professional boards and universities. As in all major European markets, there is significant and increasing challenge from other exams providers and from other delivery models. We expect significant changes to our pricing and costing model, and these will require focus on maintaining margins and our strategy for competitive advantage.
Role Purpose:
The purpose of this role is to support effective and efficient delivery of Exams within a location as well as post-exams processing. This role will be the point of contact for Venues/Venue Supervisors on the day and will support the management of Venue Staff and Examiner engagement, relationship and performance. The role will support the resolution of risks and issues, including customer communication directly or through customer services.
This role will support the safe handling of confidential materials in accordance with compliance standards during the multiple exchanges in country/location. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR) as well as final preparations of the Exam delivery before and during Test Day. This role includes support in running Test Day activities including preparation of all test day materials e.g. stationery, uniforms, banners, IT equipment. The role is also responsible for timely scanning and submitting of exam papers to meet requirements for marking as well as for processing enquiries on results.
Challenges & Accountabilities:
Product Service Support
Supports the selection of suitable venues by viewing venues identified by Operations Planning function (if required).
Receives exam materials and stores them securely in the Confidential Materials Room (CMR).
Undertakes sorting and packing of exam materials for designated test venues and supports exam materials reconciliation.
Arranges transport of confidential materials and resources required on test day to the exam venue.
Acts as a point of contact for Venues and Test Day Staff on the Test Day.
Ensures proper procedures and documentation is adhered to when handing over exam materials to courier or Venue Staff (VS).
Ensures that British Council-owned equipment and materials are available and ready to use when needed.
Distributes sufficient resources to venues as per requirements (e.g. process guides, stationery, branding, signage, technical equipment).
Ensures proper script receipt tracking, packing and return OR scanning, storing and shredding.
Inputs exam results into Awarding Bodies platforms.
Scans post-exam scripts and/or despatches to Awarding Bodies.
Produces TRFs and certificates and issues results to candidates. Sorts and delivers B2B certificates to B2B Ops Support function, if required.
Processes Enquiries on Results with the Awarding Bodies.
Provides timely escalation of issues, enabling the adaptation of work plans where necessary.
Supports continuous improvement in efficiency, cost effectiveness and quality of service delivery by using standardised systems and processes.
Performs financial duties relevant to the function (e.g. raising POs, processing invoices, etc.).
Customer support
Identifies where more complex issues require resolution by others and refers them on accordingly.
Recognises and understands the impact of incidents arising (e.g. complaints, resourcing problems, logistical or technical difficulties) and proactively alerts relevant teams to any issues of concern that are likely to impact service/project/task delivery or customer experience.
Risk & Compliance
Ensures adherence to Business Assurance standards (e.g. management of CMR, incident reporting, raising awareness of security standards in the team).
When requested carries out random checks on Test Day to prevent issues from arising.
Provides support and reporting for audits and performance reviews.
Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.
Managing self & others
Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.
Monitors internal colleagues or external contractors/suppliers task completion to agreed quality and time standards.
Test Day Support
Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover.
Role specific knowledge and experience
Minimum/essential
Experience in identifying and minimising risk
Experience in compliance environment
Experience of working in a high volume, busy operational environment, delivering to standard
At least one official local language and English language skills to the CEF B2 level
Desirable
Experience of supporting on delivery of computer-based exams
Further Information
Pay band: Grade J / 2
Department: Exams
Contract type: Temporary Part time (15 weekly hours) - Substitution
Location: Spain
Start date: 1st October 2024
Closing Date: applications will close on 11 September 2024 at 23:59hs
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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