Building a world class, scalable, omni-channel customer excellence operation. You'll create a strategy for supporting customer support, service and excellence with an appropriate operating model.
Contributing to the strategic direction and day to day operational decisions across the business, especially with growth focus.
Recruiting and developing a high performing team, in line with resource plans.
Coaching the team to deliver to operating and financial targets.
Defining and measuring operating metrics and benchmarks to measure customer delivery, customer engagement and team performance.

Experience working with fast growing startups

Experience working in operations
Experience building scalable customer excellence
Experience in strategy and growth strategy