Switzerland Job Openings

UBS

Client Servicing support 12-Month contract

Zürich

CONTRACT

August 19, 2024

Switzerland - Zürich

Operations

Global Wealth Management

Job Reference #

302729BR

City

Zürich

Job Type

Temporary / Contract

Your role

Do you have a high client service orientation and risk awareness? Are you well-organized and detail-oriented? Do you know how to stay calm under pressure?

We’re looking for an Operations Client Service Specialist for the client segment Banks to:

support clients in their day-to-day transactional business in the field of operation securities, settlement, funds, corporate actions, income / entitlements and proxy voting
manage and coordinate the custody onboarding of UBS Custody clients inclusive of product setup, coordination of securities migration by liaising with our settlements teams, the external custodians and counterparties
ensure query resolution until completion within agreed service levels and at client satisfaction
commit to a culture of continuous improvement centered on client service
coordinating between clients and internal units as well as custodians and external partners
providing support to customers to their daily business by analyzing and identifying issues related to custodial services; managing a resolution process within a defined Service Level Agreement

Your team

You’ll be working in the Client Servicing and Corporate Actions department for Wealth Management Switzerland in our office in Altstetten. Our department consists of more than 190 colleagues. We work closely with colleagues across the bank as one team to deliver the best services for our global clients. Our key objective is to deliver excellent client services while continuously challenging our process efficiency and behavior.

The Client Servicing Team is 40 members strong with very knowledgeable and experienced colleagues.
We support hybrid way of working. After you have completed your trial period successfully, you will be able to work from home partially.

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise

degree in business or commerce (also other disciplines are welcome)
previous experience within the financial and securities services industry (ideally in Settlement / Funds / Migrations) and a client-facing role
can-do mentality with proven ability to increase customer satisfaction (you’re a keen observer and problem solver) and with a flair for new technologies and organizational talent
adaptable, motivated, self-directed and driven (always staying up to date and improving)
curiosity, openness and passion to learn
persistence and perseverance, with the ability to work under pressure
analytical mindset, interest in looking at problems and going to the root
fluent in German and English

About us

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

How we hire

We may request you to complete one or more assessments during the application process. Learn more

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #team UBS and make an impact?

Contact Details

UBS Business Solutions SA
UBS Recruiting

Disclaimer / Policy statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

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