Switzerland Job Openings
Michael Page - Switzerland
IT Support Engineer (L1/L2/L3)
Nyon
FULL TIME
October 11, 2024
Our client is an international organization with operations in Switzerland.
Job Description
- Deliver tiered technical support for various IT-related requests.
- Set up, configure, and maintain computer systems, networks, and peripheral devices.
- Diagnose and resolve hardware and software problems effectively.
- Monitor system logs to identify patterns and address underlying issues.
- Document support cases, ensure timely follow-ups, and escalate when necessary.
- Support users with application and desktop issues, both onsite and remotely.
- Assist with system security and governance initiatives.
- Oversee user account management, including setup, updates, and deactivations.
- Build positive working relationships with end-users and colleagues.
- Communicate effectively with users to understand, replicate, and resolve issues via phone, email, or remote access.
- Participate in ongoing training and development to stay updated on new technologies.
- Conduct regular maintenance and system checks as needed.
- internal processes and suggest enhancements for better efficiency.
- Ensure compliance with relevant internal standards and documentation requirements.
The Successful Applicant
- Degree in IT, computer science, or related discipline.
- Certifications in IT-related areas (e.g., Microsoft, Cisco).
- Proven experience in a technical support or helpdesk role.
- Familiarity with various operating systems, hardware setups, and network configurations.
- Hands-on experience with administering Windows OS, managing Active Directory, Group Policies, Office applications, and helpdesk software.
- Familiarity with mobile device management and video conferencing tools.
What's on Offer
- International exposure
- Competitive package
- Motivating environment (innovative)
- Broad set of responsibilities, versatile role
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