About Our Client
Based in Vaud

Dynamic and innovative company

Job Description

• Be the first point of contact for IT support (resolving helpdesk requests)
• In charge of IT support Level 1 & 2 and escalating to 3 when necessary
• Manage Azure and O365
• Diagnose and resolve issues concerning printers, videoconferencing devices (Microsoft Teams, Zoom...)
• Offer assistance to users in effectively utilizing IT equipment and software
• Record all IT support activities and resolutions in the company's IT helpdesk system
• Work closely with the Global IT team to implement IT projects and enhancements across the organization

The Successful Applicant

• At least 5 years of experience in IT Admin or IT support role
• Strong knowledge of O365 and in administering Azure
• Proficient in troubleshooting hardware issues, including printers and videoconferencing devices such as Microsoft Teams and Zoom
• knowledge of system security, including intrusion detection systems, and data backup/recovery
• Customer-focused approach, capable of delivering high-quality support to users with varying technical abilities
• Strong communication skills with fluency in French and very good level of English

What's on Offer

• Competitive compensation
• A dynamic and supportive work environment
• Work with the latest technologies

Job ID JN-032024-6379466