Switzerland Job Openings

UBS

Tech Support Analyst

Opfikon

FULL TIME

October 24, 2024

Switzerland - Zürich
Information Technology (IT)
Group Functions
Job Reference #
298308BR
City
Opfikon
Job Type
Full Time
Your role
Do you have a knack for technology? Are you interested in working in the IT division of a bank? Do you like investigating stuff, making it work and helping our business colleagues do their job more efficiently? Join our IT L2 application support team and...

  • support business applications and platforms along the business process and across several technical domains
  • manage and support critical reporting system
  • deploy new code onto production environment
  • analyze incident impact, identify probable cause and define workarounds
  • drive problem management and continual improvement of processes
  • ensure coordination and communication by upholding high incident and problem management standards for a timely issue resolution
  • automate repetitive tasks
  • implement improvements on application, monitoring, statistics and telemetry
Your team
You'll be working in an application support team in Zürich Opfikon. The team is responsible for L2 application support of a number of Trading, Settlement and Product Data related applications and ensures application availability as well as data quality. With insights into application design, functionality and the underlying technology stack and databases, we solve issues along agreed service levels and continuously drive product improvements on operational aspects. The team frequently optimizes and automates its working environment with a broad set of IT tools to increase service quality and efficiency.
Your expertise
This role addresses to peoples with an strong IT background and general understanding of the financial industry.

You have:
  • an investigative mindset (you want to understand how stuff works)
  • strong analytical, deductive, puzzle solving skills (you figure out why it’s not working)
  • decent familiarity with Linux
  • practical SQL knowledge
  • fluency in Bash/Python scripting
  • the ability to use analytical tools and do smart scripting
  • a convincing communication style in English

You are:
  • reliable and eager to take on responsibility and ownership for supported applications and willing to drive issues to solutions
  • proactive, self-organized and self-driven in your style of working with a strong urge to learn something new every day
  • capable of understanding clients and user needs and successful translation into good application support services.
  • initiative and outspoken with a drive to improve inefficiencies
About us
UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.
How we hire
We may request you to complete one or more assessments during the application process. Learn more
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #team UBS and make an impact?
Contact Details
UBS Business Solutions SA
UBS Recruiting
Disclaimer / Policy statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
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