Customer Care Coordinator

Functional area: Customer Service

Country: Taiwan

City: Hsinchu

Company name: Edwards Technologies Ltd

Date of posting: Aug 15, 2024

The Role:

• Prepare quotes and enquiries and follow up
• Respond interactively and immediately, verbally and in writing, to customer enquiries and requests, including simple technical enquiries, price and availability quotations and standard repair charges in accordance with the sale strategy of the Key Account Manager.
• Take orders, progress exceptions, progress orders and allocate priorities for effective order fulfilment.
• Where queries are of a technical nature, ensure that they are passed to the appropriate body and that the customer is totally satisfied with the speed and content of the response.
• Be responsible for ensuring that all customer contacts are recorded and consequent administration is kept fully up-to-date, both in file and on computer. Update customers' specification folder or order amendment requests.
• When applicable, participate in following up customer contacts and other pro-active selling programs to ensure customer satisfaction and growth of sales.
• Follow up product deliveries according the requested customers’ delivery dates
• Follow up the payment of the invoices
• Establish relationships with the accounting people of each customer
• Provide feedback to STC on problems with delivery schedule via email or contact STC via Microsoft teams immediately.

What we expect of you?

• Degree in related business subjects (accounting, marketing,...) or technical degree (mechanical, electrical, …) followed by at least 1 year in sales administration roles and on Import/Export.
• Experience of handling industrial products or preferably vacuum products

• Knowledge of sales office systems and procedures. SAP literature is a plus.
• Inter-personal and communication skills, particularly over the telephone, to build sound relationships with customers and to manage his or her team effectively. Capable of embracing the Total Quality Management concepts
• Strong administrative and organizational ability with a capacity for and experience of detail to ensure that sophisticated computerised systems and procedures are operated reliability.
• Native Chinese speaking and fluent in English
• Experience of working with Computers with specific knowledge of Microsoft Office software (Word, Excel, Power Point, …), email
• Knowledge of import/export procedures, letter of credit, incoterms, customs procedures. Familiar with customer inspection and payment procedures

• Work closely with the Sales and service organization in order to meet customer's expectations and to be more efficient for the customers and the company

• Work closely with Edwards service factory (STC).

• Be customer oriented in order to ensure customers satisfaction with the Edwards products and services

• Be flexible, self motivating and well organized

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