Posting Description:

• Exercises full management authority, including performance reviews, pay decisions, recruitment, discipline, termination and other personnel actions.
• Manages professional employees and/or supervisors or supervises large, complex support, production or operations
• Identifies applications of functional knowledge and existing methodologies to complex problems.
• Responsible for the team’s financial result (P&L)

• Decisions require the application of discretion and independent judgment to determine appropriate action; normally have minimal impact on functional.
• Incumbent typically has latitude to consider whether new procedures need to be developed.
• Builds productive working relationships with peers and higher-level professionals internally and externally to exchange information and make recommendations.
• Works with complex or high-profile territory/account, products/services, sales or account management process;
• Develops professional expertise. Possesses an awareness of larger team/ department strategies and customer needs.
• Applies company policies & procedures and takes a broad perspective to identify solutions to resolve a variety of complex issues.
• Works on issues of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Able to adapt broader policies & programs to meet the organizations business needs.
• Has a solid understanding of business, financials, products/services, the market and the needs of assigned accounts; may help develop colleagues' understanding; may be recognized as an expert in one area.
• Interprets internal or external business issues and recommends solutions/best practices.
• Has accountability for the performance and results of a team within own discipline or function.
• Decisions and problem-solving are guided by policies, procedures and business plan.
• Works independently, with guidance in only the most complex situations.
• Provides technical guidance to employees, colleagues and/or customers.

• Uses knowledge to provide consultative advice and recommendations within specific functional areas.
• Possesses advanced analytical, technical and problem-solving skills and abilities.
• Typically possess at least a few years of business experience, with intermediate knowledge of functional area.
• Align with internal resource to create market and sales strategies

Client Ownership

• Constantly identifying valuable clients and where the biggest opportunities exist, developing client relationships positively influencing sales and client retention.
• Positive Net Promoter Score from clients and regularly review value proposition to increase overall partnership position.

Operational Excellence

• Accurate and timely input of leads and pipelines in required internal platform.
• Reviewing all out-going client documents including but not limited to renewal contracts, client workshop communications/decks.

Skills and experience that will lead to success

• Proficiency in Chinese/English
• Excellent interpersonal and communication skills
• Possesses advanced analytical, technical and problem-solving skills and abilities; able to follow procedures and investigate issues to solve problems.
• Individual with knowledge of the principles and practices within a technical/ professional discipline.
• Builds knowledge of the organization, processes and customers.