Who is the Retail Account Manager?
As a Retail Account Manager, you'll collaborate with the sales team to identify and develop growth opportunities in telecom channel, products, campaigns, and solutions.
To achieve your sales goals, you'll drive sales performance, cultivate, and maintain valuable, long-lasting connections with your accounts' key stakeholders. In addition, you will forecast and monitor account metrics, implement sales plans, and effectively communicate the status of efforts to the internal and external stakeholders.
You will report to the Sr Account Manager - Taiwan and responsible for our telecom channel.

Key Duties:

• Drive sales performance to meet sales targets.
• Manage day-to-day responses for product related escalations and ensure client satisfaction
• Assess and respond to gaps between current product, customer needs and competitive offerings
• Providing training and support to region supervisors/ channel directors on product knowledge, sales techniques, and promotional strategies to enhance their ability to sell products effectively.
• Deliver products and services campaigns to influence regional supervisors and above, conducting product demonstrations, highlighting key features and benefits to drive sales results.
• Provides internal stakeholders with regular market feedback and competitor insights
• Track sales metrics and sales plan implementation.

Here’s what you’ll bring to the team:

• Relevant work experience in managing telecom channel with consumer electronics products.
• Solid computer skills with Microsoft Office, Adobe Illustrator/Photoshop etc.
• Excellent communication skills with intermediate English proficiency.
• Solid account management and channel management skills.
• A team player, who can work in matrix organization and multi-national companies.
• Understanding of Telecommunication, Mobile Device Industry, Consumer Electronics or Value-Added Service .
• Mobile device OEM experience is plus.

How we can take care of you:

• Join a non-hierarchical, fast paced and inclusive team – we foster a work culture where employees are valued, regardless of their background, level or position.
• Be a part of something bigger – we are constantly evolving within a startup framework, cultivated and supported by the backing of a large global organization.
• Boost your career through our culture of learning. Take advantage of tailored opportunities for personal growth as you build your personal development plan with your People Leader.
• Connect with the local team through team building, town halls and group training.
• Give back to the community through the partnership with our local charity partners.

Get to know us:
Our journey has taken us from a small startup to the biggest tech care company in the world. We’ll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you’ve heard of and whose products you love, Asurion’s 24,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.