Overview: Responsibilities:

• On-site diagnose and resolve technical problems
• Performs preventative maintenance.
• Provides technical assistance to Installation Engineer onsite as needed
• Escalate field issues to Technical Support Team and follow up on solutions to address and fix issues in a timely manner.

• Diagnosing, research, experiment, test, develop, optimize, communicate and execute the most efficient solution plan for complex electro-mechanical hardware or software instrument issues and user issues.
• Maximizing instrument and/or accessory capability and performance to meet specification and/or customer application requirement.
• Creating and maintaining service record or daily report of activity in database.
• Escalating the issue on time and follow up on solutions to address and fix issues in a timely manner.
• Providing basic application support to enhance time-to-solution.
• Providing user training and guidance to end-users.

• Installation and qualify BNSM instrument, upgrade, and/or accessories.
• Any other duties assigned.

Qualifications:

• Locate in Kao Hsiung site and have chance to travel around Taiwan to different customers’ sites.
• Be able to work in cleanroom, production floor, & laboratory environments.
• Possess the following Knowledge, Skills & Abilities:

• Customer focused. Passionate about science and technology & enabling customers with Bruker technology.
• Demonstrated excellent analytical capability, theoretical understanding of physics, working knowledge of electronics, mechanics, control systems, computers, networking, and common tooling such as oscilloscope, multi-meter, etc… to be an effective problem solver of complex system, product user, and/or application issues.
• Demonstrated ability to install, qualify and be a trainer and technical resource that effectively empowers our customers and internal team for complex electro-mechanical instrumentation and application modules.
• Demonstrated ability to provide clear, logical, and effective communication.
• Able to develop, communicate, implement, and execute assigned project including achieving required deliverables on time.

• Posses the following Education & Experience requirements:

• BS degree in scientific or engineering field (Mechanical, Electrical, Electro-optical, Controlling Engineering) from accredited university or college with at least 3-5 years relevant experience.
• Fresh Masters degree in scientific or engineering field (Mechanical, Electrical, Electro-optical, Controlling Engineering) can be considered.
• English proficiency: high intermediate, competent of communication in oral and written with TOEIC score above 600 or equivalent test score available.