The Red Hat Global Customer Success team is looking for an Open Shift Technical Account Manager with container-based software deployment and management experience to join us as in Taiwan. In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Open Shift Container Platform to maximize their return on a significant investment in this technology. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat engineering and technical support teams. As an Open Shift Technical Account Manager, you'll provide personalized, active support and guidance that cultivates meaningful relationships with our customers as you seek to understand their IT infrastructures, internal processes, and business needs. You will tailor support for each customer's environment, facilitate collaboration with their other vendors, and advocate on their behalf. At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues.

What you will do

What you will bring

The following are considered a plus:

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is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

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