Description

• Provide timely and accurate information to visiting missions, including updating and routinely sharing the Visiting Mission Guidelines. Update such documents on the Thailand Country Office website for easy access by Bank staff.
• Establish and maintain good relationship with contacts in Ministry of Foreign Affairs to facilitate visa and immigration matters and resolve related issues; and provide timely assistance to staff. Stay abreast of Thailand’s immigration requirements.
• For relocations:

• Act as the first point of contact for events and visiting missions coming to Thailand and maintain database of events/missions in Thailand.
• Develop contacts with the Bank’s East Asia Learning and Headquarters Learning unit, which frequently holds events in Thailand.
• Lead the team to provide administrative support for events. Maintain pool of short-term consultants to support events and allocate as needed.
• Ensure the database of critical information related to events (hotels, transportation, health, security, facilitators) is up to date and listed on the Bank list/website.
• Liaise with the Bank’s Global Hotel team in Washington DC to initiate annual negotiations in Thailand.
• Coordinate with BPS to ensure satisfactory service of the World Bank Group's designated travel agent
• Develop materials advertising events facilitation service for the Hub.
• As required and under guidance of the Country Director and Operations Manager, liaise with headquarters colleagues working on the preparation of the World Bank Group’s Annual Meeting in 2026 in Bangkok.

• Liaise with the landlord on facilities maintenance and refurbishment works as needed.
• In coordination with the Operations Manager, collaborate with GCS on planning and implementation of office renovation.
• Participate in sustainability and aesthetics efforts to promote the hub.
• Coordinate with the Operations Manager and HR Business Partner on office space assignments to staff.

• In collaboration with BPS, manage asset management function in compliance with WBG policies and procedures, including required tracking, redeployment, upgrade, replacement and disposal; asset records, periodic physical checks; and inventory.

• Act as Security Champion and Medical Emergency Response Coordinator (MERC) for the Country Management Unit.
• Work closely with Security Specialist in design of mission and event protocols.
• Coordinate with Operations Manager on keeping the Business Continuity Plan updated.

• Contribute to the activities of the Admin Procurement Committee (APC), provide inputs to the Administrative Procurement Plan.
• Develop and maintain vendor database.
• On behalf of the Hub, implement and report on annual procurements. Develop vendor management performance metrics.

• Oversee daily administrative support and business facilitation activities.
• Develop and advise staff regarding the office's administrative policies/procedures.
• Develop an updated and improved hub office events and notice digital screen.
• Track data on services provided by the Business Facilitation Unit and prepare annual report.
• Manage invoice and VAT refund processing in coordination with BPS team.
• Handle archived records management and document storage per WBG policies.
• Manage the ordering of office supplies and equipment.
• Develop and manage an office-wide meeting room reservation and management system.
• ID cards – Coordinate with Security on issuance of access documents.
• Ensure mail delivery, diplomatic pouch, and messenger services.

Selection Criteria

• Master degree, preferably in Business / Office Administration, Accounting or Finance.
• Thai and English proficiency (verbal and written), including ability to draft routine correspondence and edit materials using proper grammar, punctuation and style.
• Knowledge of general software applications, e.g. SAP, Outlook, Word, Excel, and Power Point.
• 5 years of experience in the Administration/Resource Management area, with at least 3 years in a supervisory capacity acquired in an international organization or a large national or multinational corporation.

• Self-starter with the ability to work independently, prioritize and get things done.
• Ability to anticipate and to make things happen with a specific goal in mind.
• Demonstrated ability to supervise diverse resources and staff; with sensitivity to cost effectiveness, quality and timeliness of delivery.
• Capacity to work simultaneously, effectively and efficiently on a variety of issues and tasks.
• Strong client focus, including good interpersonal skills required for building and maintaining collaborative relationships with both internal and external clients.
• Capacity to deal sensitively in a multi-cultural environment and build effective working relations clients and colleagues at all levels, including the ability to deal tactfully and discretely with high level government officials.
• Strong communication skills, including the ability to speak persuasively and explain policy, process and procedural guidelines effectively, in writing and orally, including situations requiring negotiation with vendors/contractors.
• Ability to provide guidance and mentor junior staff, as needed; and willingness to learn new skills and seek help from others.
• Understanding of information systems and ability to identify and apply technology to enhance efficiency.

World Bank Group Core Competencies
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.